Loud Popping Sounds on Sonos Move with Amazon Music

3 replies
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When I try to play amazon music on my sonos move, I get loud popping sounds. Totally unacceptable! Anyone else having this problem?

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Corry PAnswer

Sonos Staff

Hi @YaxmanTDY

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

I’ve never experienced this on my Move while listening to Amazon Music.

Try rebooting the Move by following these steps and rebooting your router and phone:

Take Move off of the charging base.
Hold the power button for at least 5 seconds, or until the status light turns off.
Wait 10 seconds.
Press the power button or place Move back onto its charging base.

"Receive with simplicity everything that happens to you." - Rashi

Y

YaxmanTDYAuthor

Contributor I

I have tried all of those things. At one time, it worked fine without any issues. However, it now makes loud pops whenever I try to play Amazon music!

I have done a factory reset for the SONOS move.

I have also uninstalled and reinstalled Amazon Music, Alexa, and the SONOS app.

Al to no avail!