Lost connection to Spotify

2 replies
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I have my Sonos system which is generally pretty stable. Today I got the dreaded “connection to Spotify was lost” error. Diagnostic number is 591945114 The Connect I was using at the time is wired.

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Jamie AAnswer

Sonos Staff

Hi @jnak,

I’ve had a look into the diagnostic you’ve sent and it seems to be a general DNS lookup issue with Spotify. While you could look into adjusting the DNS settings on your router, I wouldn’t recommend this as a first step, instead I’d recommend rebooting your router by turning it off for a few minutes then back on.

This should help clear up the issue you had.

Jamie AAnswer

Sonos Staff

Hi @jnak,

I’ve had a look into the diagnostic you’ve sent and it seems to be a general DNS lookup issue with Spotify. While you could look into adjusting the DNS settings on your router, I wouldn’t recommend this as a first step, instead I’d recommend rebooting your router by turning it off for a few minutes then back on.

This should help clear up the issue you had.

J

jnakAuthor

Prominent Collaborator I

Thanks, I will give that a shot.

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