Skip to main content
Contributor I
December 31, 2020
Answered

Lost all my playlist

Hi, l have been a Sonos user since 2005 and lost all my playlists yesterday… My family is devastated so I hope someone can help me restore them. I was changing a router and factory reset all my Sonos one units and this seems to have erased all my history. I thought my settings were tied to my user account in the cloud...

I do own some old ZP100 that I was still using 6 months ago, co-existing with some Sonos One units in my old network before I moved house. Is there a way I can use those to recover my playlists? I would be very grateful if someone has a solution.

Thanks a lot!

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
controlav
controlavAnswer
Lead Maestro
December 31, 2020

There is another, low risk way of seeing if the boxed ZP100 have your playlists before taking Ratty’s awesome recovery method:

Install my iOS app (see profile) and just power up a ZP100, wired.

In the app go to Playlists and see if any are there. If yes, then you can back them up (using Export) right then just in case, and then go through Ratty’s steps to recover them.

My app doesn’t care what state a player is in (so long as it is wired) - doesn’t need a working Household, doesn’t care if you are S1 or S2, and it even works with factory-reset and bricked devices (though its not magic, those have no playlists to find).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

25 replies

controlav
Lead Maestro
December 31, 2020

controlav,

You need to extend your App so that a user is not only able to export their playlists to .xml, but be able to import them too, back to either their S1/S2 system. .

It was my original intention as I was worried about the S1/S2 transition trashing them, but this proved to be a rare event. Most use-cases today are people wanting to convert to other formats which it works well for.

Its a good point though, and it is pretty straight-forward to do. Well except the UX, which always takes me longer than the underlying code as its not my comfort zone.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
ratty
December 31, 2020

controlav,

You need to extend your App so that a user is not only able to export their playlists to .xml, but be able to import them too, back to either their S1/S2 system. .

It was my original intention as I was worried about the S1/S2 transition trashing them, but this proved to be a rare event. Most use-cases today are people wanting to convert to other formats which it works well for.

Its a good point though, and it is pretty straight-forward to do. Well except the UX, which always takes me longer than the underlying code as its not my comfort zone.

So… given identical library shares and the same streaming accounts a playlist would ‘just work’ on the receiving household?

yanndvAuthor
Contributor I
December 31, 2020

Hi Controlav,

Thanks a lot for the tip. I was actually able to recover most of my playlist from the ZP100. Sorry but can you please confirm how do I export the playlist as I was not able to find how to do it from the S1 app. 

I ran into problems with Ratty’s process above after the Sonos one was successfully connected (I then removed the ZP100 before the update but it didn’t complete because the ZP 100 was disconnected) so I want to make sure I have a safe back up before I try again.

Many thanks to you both, seems like we should be able to make it work!

ratty
December 31, 2020

I ran into problems with Ratty’s process above after the Sonos one was successfully connected (I then removed the ZP100 before the update but it didn’t complete because the ZP 100 was disconnected) so I want to make sure I have a safe back up before I try again.

So were you able to add the One to the ZP100, with the One downgrading itself successfully S2->S1?

If you then disconnected the ZP100 the upgrade S1->S2 of the One should have proceeded okay. In fact the presence of the ZP100 would have prevented the upgrade.

It might help to exit and restart the S1 app, so it forgets about the ZP100. You could then go to Settings > System > System Tools > System Compatibility Check and nudge the S1->S2 update along.

 

yanndvAuthor
Contributor I
December 31, 2020

Hi Ratty,

I just found out that I only have one ZP100 left (no other back-up) so I don’t want to screw things up. Can you confirm how to export the playlists and reimport them later once I have set up the system before we attempt anything.

 

Thanks!

 

ratty
December 31, 2020

I just found out that I only have one ZP100 left (no other back-up) so I don’t want to screw things up. Can you confirm how to export the playlists and reimport them later once I have set up the system before we attempt anything.

No I cannot. There is no official way to do so.

@controlav has a third party export tool. 

yanndvAuthor
Contributor I
January 2, 2021

Hi Controlav,

Happy new year! Could you please confirm how I can back-up and import my playlists? Happy to buy a 3rd party app if needed. 

Many thanks!

Ken_Griffiths
January 2, 2021

Hi Controlav,

Happy new year! Could you please confirm how I can back-up and import my playlists? Happy to buy a 3rd party app if needed. 

Many thanks!

Note that every sonos ‘player’ on your system retains a copy of all your playlists. So the only ‘likely’ way to lose them is by factory resetting every device in the Household and the chances of doing that are fairly negligible, unless done (accidentally) on purpose.
 

You ‘may’ want to consider the risk of using a 3rd party unsupported export/import tool. My thoughts here are that might bring about the possibility of introducing some corruption to the device data as it’s an unofficial/untested procedure, particularly as Sonos seem to regularly update/alter their device firmware, aswell as their software.
 

So just as a ‘friendly’ suggestion, at the very least, I would perhaps switch off ‘all but one’ of your products beforehand, that’s if you decide to look at 3rd party exporting/importing of your ‘valuable’ system data.

yanndvAuthor
Contributor I
January 2, 2021

Hi Ken,

Thanks for jumping in here, appreciate the concerns. 

Can you confirm then that I won’t risk losing the only copy of my playlist that is stored on my ZP100 even if there is a SW upgrade. Concerned that I don’t control the upgrade process (last time I followed the process recommended by Ratty above, Sonos triggered an upgrade) and don’t want to wipe out any valuable data during the process. 

Thanks!

Airgetlam
January 2, 2021

An upgrade does not erase playlists. A factory reset does.

Bruce