Contributor I

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logging to SONOS App

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I can logon to the SONOS website but the SONOS App gives me and invalid email or password.

I reset my password several time but it does not work on the App only on the website.

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controlavAnswer

Lead Maestro

No, I’m the only one. How can I logon to the website and not to the App?

Because they can be different. I have five Sonos systems, spread across three Sonos accounts. Only one of them is used to login to this forum and the web site.

Also: forum login != web site login I believe, though its been a while.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

jgatie

You are probably setup under another email. See this link:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

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Mariano11235Author

Contributor I

Thanks but it asked me to logon and it fails.

that is the problem to being with.

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AjTrek1

As @jgatie said you are probably using a diffrent email. Did you or someone else setup your Sonos or did you obtain thew Sonos components from someone else (i.e used system)?

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Mariano11235Author

Contributor I

No, I’m the only one. How can I logon to the website and not to the App?

thanks for the help

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controlavAnswer

Lead Maestro

No, I’m the only one. How can I logon to the website and not to the App?

Because they can be different. I have five Sonos systems, spread across three Sonos accounts. Only one of them is used to login to this forum and the web site.

Also: forum login != web site login I believe, though its been a while.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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