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Contributor I
Sep 15, 2025 4:00 PM UTC

log in

Any button I press it asks me to sign in, I do then try another button and it asks me to sign in again

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6 replies

AjTrek1
Sep 15, 2025 4:45 PM UTC

Assuming you have a stable network update your device.  Then delete the app and download it again. When prompted select “Join existing system”. Follow and accept all promts and finally sign in with your credentials.

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SssddAuthor
Contributor I
Sep 16, 2025 6:04 PM UTC

Did all that, still continuing to ask me to login even when I am

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Mr. T
Sep 16, 2025 6:10 PM UTC

Did all that, still continuing to ask me to login even when I am

That can imply that the account you are logged in as is not the account the system is registered under.

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AjTrek1
Sep 16, 2025 6:18 PM UTC

Question…

I noticed the app will flash “sign-in” upon opening; but quickly goes away. Is that what is occurring?

If so, I wouldn’t be too concerned as it appears to be a security measure while the app does a verification. As long as you are not prevented from making changes to your system (like setting up group for instance) then I wouldn’t sweat-it. 

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SssddAuthor
Contributor I
Sep 16, 2025 6:34 PM UTC

Is there away of just resetting everything? As I’ve reset app, phone, speaker

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Stanley_4
Grand Maestro
Sep 16, 2025 8:51 PM UTC

Time to call Sonos support and have them look at the details we users can't see.

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