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fs1621
Contributor I
Dec 18, 2023 10:13 PM UTC
Answered

Local Station rewinding

We have the Sonos S2 2 Era100 and 1 Era300 in our setup. 
when listening to Local Radio through the Streaming operator DR LYD from Denmark in Denmark very often it starts rewinding- starting back all over 1 or 2 hours. 
The problem started with the introduction of the S2 generation. 
Why on earth can’t it be fix - it’s so annoying!

 

regards 

Flemming Sigvardt 

Copenhagen, Denmark 

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Airgetlam
AirgetlamAnswer
Dec 19, 2023 6:14 PM UTC

It’s honestly up to the station itself to fix it. The data is on their server, Sonos only has a server address to point to get the data. 

Bruce
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5 replies

Airgetlam
Airgetlam
Dec 18, 2023 11:23 PM UTC

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may not be anything Sonos can do, other than notify the station that there is an issue with the server that the station uses to feed the internet. At no point does this stream exist on Sonos servers. 

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Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 19, 2023 3:06 AM UTC

    It might be as simple as a network glitch, and then reconnecting to the stream at the prior location. Sadly only Sonos can look at the diagnostic data to tell you exactly what the issue is.

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    fs1621Author
    Contributor I
    Dec 19, 2023 9:48 AM UTC

    Thank you Airgetlam and Stanley_4. 
     

    When experiencing the problem we just reconnect to the stream of the local station involved. 
    it’s not a big deal, but it shouldn’t end up this way in the first place, - considering the time it has existed. If neither Sonos nor DR LYD can fix it, let’s bring in AI to do the work. It’s meant like a joke, but I simply can’t understand why it’s not been fixed already. 
     

    regard 

    Flemming Sigvardt 

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    Airgetlam
    AirgetlamAnswer
    Dec 19, 2023 6:14 PM UTC

    It’s honestly up to the station itself to fix it. The data is on their server, Sonos only has a server address to point to get the data. 

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    Bruce
      fs1621Author
      Contributor I
      Dec 19, 2023 6:46 PM UTC

      Thanks again, Airgetlam. 

      I have posted a ‘Request for Fix’ to the station involved. 
       

      Regard

      Flemming Sigvardt 

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