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Slates149
Contributor I
Aug 27, 2024 11:49 PM UTC
Answered

Local Music Library

I have lost my Local Music Library connection since this dreadful new app update was released and now cannot add it back despite trying til I can’t try anymore!
My library is on a NAS drive where all my music tracks are arranged into ‘band’ folders. I can access them through my PC no problem but not through Sonos. The only difference being that the path to access via my PC is: \\BTHUB\usb1\Music - note the backslashes

In the new Sonos app that same path cannot be used as the app wants a path that uses forward slashes. It will not accept backslashes.

i tried putting in the same path but with forward slashes and my NAS drive fires up but doesn’t connect .

 

Any suggestions please 🙏 

 


 

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Corry P
Corry PAnswer
Sonos Staff
Aug 28, 2024 8:35 AM UTC

Hi @Slates149 

Welcome to the Sonos Community! And, I’m sorry to hear of the issues you’ve had with getting Music Library to work on your Sonos system.

My colleague Marco has written a new guide that should help you with connecting to your Windows PC to use instead:

You will of course need to connect your USB drive to your Windows PC first.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Slates149Author
Contributor I
Aug 28, 2024 9:16 AM UTC

Hi @Corry P 

Nope - that didn’t work.

I give up with trying to connect my system via the Sonos Windows app AND trying to add my Music Library back 

I’ve been at it all yesterday evening and this morning and it’s just pointless

Sonos have a lot to answer for frankly. Everything worked fine at one point, not anymore and it’s frustrating, annoying and frankly tiring trying to sort

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    Ian_S
    Prodigy III
    Aug 28, 2024 9:22 AM UTC

    Try temporarily disabling any Antivirus software you have running on the PC. Sometimes it can be over zealous. 

    Translate
      Corry P
      Corry P
      Sonos Staff
      Aug 28, 2024 9:32 AM UTC

      Hi @Slates149 

      I understand your frustration. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they are also able to remotely connect to your computer in order to set things up for you.

      I hope this helps.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Slates149Author
      Contributor I
      Aug 28, 2024 9:36 AM UTC

      Hi @Ian_S 

      Well, well. That did it Ian. As simple as that.

      I now have the system added to the Sonos Windows app.

      Tried again to add Music Library (noting the SMB version issue you advised) and nothing.

      so I have given up on my music library and will just use streaming services

      thank you 🙏 

      Translate
      Slates149Author
      Contributor I
      Aug 28, 2024 9:50 AM UTC

      @Ian_S 

      Mind you, the minute I re-enable my firewall, I loose connection to the system 😡

      Translate
      Ian_S
      Prodigy III
      Aug 28, 2024 9:57 AM UTC

      What AV software is it? 

      @Corry P  Can you help with the ports that Sonos needs to open here? 

      Translate
      Slates149Author
      Contributor I
      Aug 28, 2024 9:59 AM UTC

      @Ian_S 

      AVG Internet Security

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      sigh
      sigh
      Prodigy II
      Aug 28, 2024 10:24 AM UTC

      Avg lets you add an application to its allowed/blocked list, so for an application you trust you can tell avg to allow it to do what it wants.

      https://support.avg.com/SupportArticleView?l=en&urlname=use-avg-antivirus-blocked-allowed-apps

      It’s the same idea as the Windows allow/block list they use with applications to control application access on private/public/domain network firewalls without having to manage individual ports specific to an application and the exclude settings in their Defender AV.

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        Corry P
        Corry P
        Sonos Staff
        Aug 28, 2024 10:28 AM UTC

        Hi @Ian_S & @Slates149 

        Please see @sigh’s answer for AVG, but there is additional information here:

        https://support.sonos.com/en-gb/article/configure-your-firewall-to-work-with-sonos

        I hope this helps.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Sner
        Lyricist I
        Oct 26, 2024 2:01 PM UTC

        After weeks of frustration I found a shorter simpler way that worked for me(from my desktop)

        1. Find your music library on you computer
        2. Right click it
        3. in the dropdown menu, select “Give access to...”
        4. Select “specific people”
        5. In the box type “Sonos”
        6. click the down arrow in the box
        7. it will show “Sonos Wireless  HiFi Systems
        8. Highlight it and click “Add”
        9. Done
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