Enthusiast I

Answered

Local Library 27 July 2024

Forum|Forum|2 years ago
July 27, 2024
17 replies
824 views

SO, there has been an update…. Local Library is back...HOWEVER I can not add it to my Sonos . Ive followed everything on here ...IS THERE SOMETHING IM MISSING ?????

I managed to get it to recognise my external drive as a NAS and it worked ...BUT AGAIN since the update for the Local library IM NOW UNABLE TO EVEN DO THAT ….IT USED TO BE SO SIMPLE TO ADD YOUR LIBRARY.

IM SLOWLY LOSING HOPE THAT THIS WILL EVER BE AS GOOD AS IT WAS BEFORE THID NEW APP.

HEEEEEEEEEEEELLLLLP

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Welshwales

Update .

I spent 2 hours with Sonos tech yesterday on the phone . Robert was amazing and calm and very understanding.

We went thru everything that you had all suggested , file sharing ✓ Checking permissions ✓ etc etc .

Just a note .... ONLY the "Add files from NAS device" works the other two options don't. It was the file path that wasn't being recognised and we had to physically type it in . For some reason copy and pasting it just wouldn't cut it. The fact that Sonos use forward slash instead of backslash in its coding really has an impact .

My library added ...however having 41k of tracks we didn't wait for it to load while on the phone . After it added the whole library it came up with a message . Not all filed could be added as memory was insufficient. Now Sonos said max of 65k tracks and were at 41k so shouldn't have mattered. Also it said edit and delete Queues to allow library didn't make sense as I had nothing on any speaker in a queue.

I've searched randomly for tracks albums and so far all are there and accessible.

However artwork is not there . Not that important but needs a addressing .

Thank you all for your responses . Hope this helps other people who may be experiencing similar issues.

controlav

Lead Maestro

Mac or PC? Have you read the docs at https://support.sonos.com/s/article/257

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

W

WelshwalesAuthor

Enthusiast I

Mac desktop

And yes I've followed all the instructions...

controlav

Lead Maestro

Mac desktop

And yes I've followed all the instructions...

Ok, so what exactly is the problem?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

W

WelshwalesAuthor

Enthusiast I

I'm getting error 913 if I add it as a file path

And Its saying wrong password or user name of I add it as a NAS device

Neither work ...and yes my use name and password are correct

I've deleted the app ... reinstalled it etc etc and followed all the advice for guest sharing and sharing files with sonos

It just won't add the library

I've also copied my library to the desktop and tried adding it from there . Still nothing

MoPac

Headliner III

I had to do the following on Windows 10:

Activate SMB2
Create a Local Account not tied to Microsoft.
Share the Local Account for the share folder.
Browse to that folder in Sonos PC app.

W

WelshwalesAuthor

Enthusiast I

As I said . I'm using an imac desktop computer.

Any Apple users with any advice would be appreciated.

controlav

Lead Maestro

As I said . I'm using an imac desktop computer.

Any Apple users with any advice would be appreciated.

ChatGPT says error 913 on Mac is due to this:

https://support.sonos.com/en-us/article/shared-folder-not-added-due-to-unsupported-file-system

Meanwhile

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

W

WelshwalesAuthor

Enthusiast I

Thanks for your response. The external disc is formatted to iOS and Mac extended

It was working until the update of the new app. I also had it working 3 days ago and but it wasn't finding all the files

It would find all the albums but only play some of the tracks .

Now I can't add any folder either on the Mac or external.

So I have no idea what's going on

W

WelshwalesAuthorAnswer

Enthusiast I

Update .

I spent 2 hours with Sonos tech yesterday on the phone . Robert was amazing and calm and very understanding.

We went thru everything that you had all suggested , file sharing ✓ Checking permissions ✓ etc etc .

Just a note .... ONLY the "Add files from NAS device" works the other two options don't. It was the file path that wasn't being recognised and we had to physically type it in . For some reason copy and pasting it just wouldn't cut it. The fact that Sonos use forward slash instead of backslash in its coding really has an impact .

My library added ...however having 41k of tracks we didn't wait for it to load while on the phone . After it added the whole library it came up with a message . Not all filed could be added as memory was insufficient. Now Sonos said max of 65k tracks and were at 41k so shouldn't have mattered. Also it said edit and delete Queues to allow library didn't make sense as I had nothing on any speaker in a queue.

I've searched randomly for tracks albums and so far all are there and accessible.

However artwork is not there . Not that important but needs a addressing .

Thank you all for your responses . Hope this helps other people who may be experiencing similar issues.

Stanley_4

Grand Maestro

The file count is only one of the limits and only support can see your data so submit a new diagnostic and contact support to see what your internal data shows.

Show more replies

Sign up

Login to the community