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lumps
Contributor I
May 8, 2024
Answered

Livephish+/Nugs.net not working in new app

  • May 8, 2024
  • 31 replies
  • 1198 views

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

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    Best answer by Strat1117

    Got a message from LP that It JUST went back up. I checked and it’s working. Whew!

    31 replies

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    Rossolee
    Lyricist III
    May 9, 2024

    Nugs service works on an old tablet that I didn't update. But does not work on phone that updated.

     

    Hopefully enough people complain that the fix is relatively soon

     

     

      Airzot
      Lyricist I
      May 9, 2024

      Every time there is an update this happens to me on Nugs as well. 

      It appears if using the Direct Sonos interface via a PC that I still have access and may browse Nugs.

      On my phone, which auto-updated the app, overnight, I no longer can browse shows on Nugs.  

      Other services are working.

      Fix them all! Beta test these before roll-outs!

      The_Gru
      Lyricist III
      May 10, 2024

      Just wanted to echo that I also have this issue with the new app and Nugs. I’d love to be able to roll back to the last version on iOS. You would think that would be something Sonos would do by publishing the last build of the S2 app and this new version as separate downloads until this all gets worked out. 

      Nonononono
      Lyricist II
      May 10, 2024

      Same problem. App sucks 

      Nonononono
      Lyricist II
      May 10, 2024

      I wasted my time on the chat. Was told to uninstall and reinstall Nugs. Didn’t work. Waste of time. Done with Sonos. 

      ernestfeist
      ernestfeist
      Lyricist II
      May 10, 2024

      Got this from Nugs:

      Sorry for the trouble you're having.

       

      Unfortunately, the latest update to the Sonos app has negatively affected a number of streaming services including nugs.net, LivePhish.com, Tidal, Deezer, etc. 

      We have escalated the issues to Sonos and are awaiting a reply from them. 

       

      I will let you know when there is an update. 

      Sorry for the inconvenience.

      Let me know if you have any other questions. 

       

      Best, Rosie

      nugs.net / LivePhish.com Customer Service

        1tacocat1
        Lyricist II
        May 10, 2024

        Same here - combined with services that have disappeared on the new app but still visible on desktop (TuneIn), this new version hasn’t been a great experience...

        1tacocat1
        Lyricist II
        May 10, 2024

        Got this from Nugs:

        Sorry for the trouble you're having.

         

        Unfortunately, the latest update to the Sonos app has negatively affected a number of streaming services including nugs.net, LivePhish.com, Tidal, Deezer, etc. 

        We have escalated the issues to Sonos and are awaiting a reply from them. 

         

        I will let you know when there is an update. 

        Sorry for the inconvenience.

        Let me know if you have any other questions. 

         

        Best, Rosie

        nugs.net / LivePhish.com Customer Service

        Man - they work poor Rosie like a dog…. She has answered every one of my support tickets to Nugs as well ;-) 

          DamonMetzner
          Contributor I
          May 10, 2024

          Rosie does it all! Also please get livephish working - Trey’s on tour LETS GO! 

            Oniracom
            Lyricist I
            May 11, 2024

            Once I updated the Sonos app which we’ve been waiting a decade or more for, the only service that matters just broke. I’m on an iPhone 14 max and have the latest iOS updates. Live Phish does not load on the Sonos app. Can’t search or browse. Nothing loads. Should I go yell at Brad at Nugs instead ? 

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