Skip to main content
Enthusiast II
Jul 17, 2024 12:55 PM UTC
Question

Latest Update80155014

Sonos- What have y’all done?  I just did the update a few minutes ago and now my library will not play.  It continues to say Unable to browse music.  This is absolute nonsense.  And, to boot, my speakers keep ungrouping now.

It is now mid July and I have seen no improvements- I did see crossfade has been added to the app but you still can’t do anything with music queues.  The app is extremely slow after this last update.

Do you just not care about your customer base?  I have ten SONOS speakers and now I am back to square one with streaming music from Amazon, etc.  UNACCEPTABLE.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

13 replies

AjTrek1
Jul 17, 2024 1:10 PM UTC

I don’t recognize the OS version in your post title so I’ll assume it’s Android. I’m on iOS.

The link below may be shed some light on your situation if you are an Android user.

BTW...please don’t “like” your own posts it serves no purpose as a legitimate “like”. 😂

 

 

Translate
Together Everyone Achieves More = T.E.A.M.
Headliner I
Jul 17, 2024 1:12 PM UTC

It’s the firmware version

Playbase: 
Serial Number: 
Sonos OS: S2
Version: 16.3 (build 80155014)
Hardware Version: 1.14.1.11-2.2
Series ID: A100
IP Address: 
Audio In: 
WM: 1

Translate
AjTrek1
Jul 17, 2024 1:20 PM UTC

@gmbardman 

Going forward just indicate the version as 16.x

 

@Gaham 

  • Advice: Don’t publish Product SN nor it’s IP Address
Translate
Together Everyone Achieves More = T.E.A.M.
gmbardmanAuthor
Enthusiast II
Jul 17, 2024 1:22 PM UTC

@AjTrek1- Thank you.  You are correct- it was a mistake- didn’t realize I had liked my own post.  Thanks again.

 

Translate
AjTrek1
Jul 17, 2024 1:27 PM UTC

@gmbardman 

No worries 😂. You can click it again to remove the “like” 😊

Translate
Together Everyone Achieves More = T.E.A.M.
Headliner I
Jul 17, 2024 1:30 PM UTC

@gmbardman

Going forward just indicate the version as 16.x

 

@Gaham

  • Advice: Don’t publish Product SN nor it’s IP Address

Thanks

Translate
Trending Lyricist I
Jul 19, 2024 10:50 PM UTC

I have no issues with grouping but if I have any items from my NAS in the Queue the app crashes. Take them out and it’s fine. Guess it’s Pandora from here on out for a while.

Again, the Windows controller is the savior here.

 

This is getting to be comical.

Translate
Trending Lyricist I
Jul 23, 2024 5:02 AM UTC

I wish they will get a decent CEO who cares about product quality and customer satisfaction.  He has destroyed shareholder value through his pigheaded support for a not fit for purpose app.

I too have lost my link to the NAS, and my system is now useless for playing all the music I love.

Shame on you Sonos.

Translate
Lyricist I
Jul 25, 2024 4:23 PM UTC

I hope they fire the whole staff… IT’s a disgrace to let all their users down like they do.We paid good money for your system. Bring back an update that doesn’t screws everything up

Translate
gmbardmanAuthor
Enthusiast II
Jul 25, 2024 4:49 PM UTC

I still have no access to my library after the latest update.  I have followed Salami Slices post to the letter with no luck!  I did this prior and it worked perfectly.  The update last week undid all his great advice and workaround I had done.

 

I have started replacing with Apple HomePod and HomePod minis.  Talking about an easy set-up- Wow.   I can move the speakers and plug in without always losing groupings, etc.  I have invested heavily with SONOS and keep hoping I will see an update that corrects this debacle.  The update for 7/22 has not occurred which I hope will fix the library.  But, for now, I am testing the HopePod with intentions of eliminating SONOS.  I am fed up.  

Translate