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Keith_Lincs
Contributor I
Oct 3, 2024 8:24 AM UTC
Answered

Latest Sonos App wont connect to my system

The latest update of the app 80.09.08 which came out at the end of September is completely useless.  Everytime I open the app I get a screen saying No Products found.  I simply can no longer use my Sonos system. 

This is an absolute disgrace - why cant your development team thoroughly test app updates before you make them live.  The update before worked perfectly well and was a big improvement. 

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    The GirtAnswer
    Prominent Collaborator I
    Oct 3, 2024 8:29 AM UTC

    Hi Keith. My app does exactly the same but only on the Android & never on the IPhone. I always unplug the router wait a minute & then it works sometimes just switching the phone off does it. I know this is not a perfect situation & I agree with what you are saying, but if you haven’t already tried this might be worth it. Good luck

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    6 replies

    Ian_S
    Prodigy III
    Oct 3, 2024 8:26 AM UTC

    Have you tried deleting the app and re-installing? I know you shouldn’t have to and the ‘quality’ of the Sonos App is getting more than a little tiring, but it might be the quickest resolution before taking the plunge with Sonos support. 

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    The GirtAnswer
    Prominent Collaborator I
    Oct 3, 2024 8:29 AM UTC

    Hi Keith. My app does exactly the same but only on the Android & never on the IPhone. I always unplug the router wait a minute & then it works sometimes just switching the phone off does it. I know this is not a perfect situation & I agree with what you are saying, but if you haven’t already tried this might be worth it. Good luck

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    Keith_LincsAuthor
    Contributor I
    Oct 3, 2024 8:46 AM UTC

    Thanks both - I have just spoken to Support and they asked me to do what you have suggested, ie delete and install the new app, unplug the router and all my speakers and re-plug them in.  It seems to be working now. 

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    The Girt
    Prominent Collaborator I
    Oct 3, 2024 8:51 AM UTC

    👍👍👍👍👍

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    Keith_LincsAuthor
    Contributor I
    Oct 4, 2024 12:15 PM UTC

    Another day - another complete failure of the App - all I get is “no connections found “ and I can’t play anything or see any speakers 

    this has all come about after the update at the end of last month 

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      The Girt
      Prominent Collaborator I
      Oct 4, 2024 12:27 PM UTC

      Sorry you are having hell again Keith, try switching phone off then back on, unplug router (I know again) if that doesn't work, leave it a couple of hours or so & try again. Good luck mate 🙏🙏🙏

       

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