Skip to main content
nd1
Contributor I
May 7, 2024

Latest Sonos App - Do not Upgrade

  • May 7, 2024
  • 171 replies
  • 14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    171 replies

    Show previous replies
    BRJ
    Lyricist II
    June 11, 2024

    Is anyone feeling remotely optimistic about this problem?

    BusyBee13
    Lyricist I
    June 11, 2024

    Yes I am optimistic, JUST GET SONOS TO CANCEL THE LATEST UPDATE and revert to the previous version. Looks like the easiest way until they come up with a solution. 

    Very frustrating!!!!

      singgs
      Lyricist III
      July 10, 2024

      I have posted elsewhere on the forum about this but I thought I would add my tuppence here

      DO NOT UPDATE! If, like me, you have then you can email the CEO of Sonos who will not reply but you will receive a standard Sonos response with not a hint of apology to Sonos users

      To avoid the moderator, I will just say that this is extremely “frustrating” that a company can be so arrogant as to treat its paying customers in such a fashion…

      singgs
      Lyricist III
      July 10, 2024

      …and perhaps Sonos should follow its own advice (when I tried the app today) - something went wrong, please try again “

      jgatie
      jgatie
      July 10, 2024

      I have posted elsewhere on the forum about this but I thought I would add my tuppence here

      DO NOT UPDATE! If, like me, you have then you can email the CEO of Sonos who will not reply but you will receive a standard Sonos response with not a hint of apology to Sonos users

      To avoid the moderator, I will just say that this is extremely “frustrating” that a company can be so arrogant as to treat its paying customers in such a fashion…

       

      You expect the CEO of a billion dollar company to reply to every email they get from a customer?  Seriously?  Do you really think that is an efficient way to utilize their CEO level salary? 

      singgs
      Lyricist III
      July 11, 2024

      I have posted elsewhere on the forum about this but I thought I would add my tuppence here

      DO NOT UPDATE! If, like me, you have then you can email the CEO of Sonos who will not reply but you will receive a standard Sonos response with not a hint of apology to Sonos users

      To avoid the moderator, I will just say that this is extremely “frustrating” that a company can be so arrogant as to treat its paying customers in such a fashion…

       

      You expect the CEO of a billion dollar company to reply to every email they get from a customer?  Seriously?  Do you really think that is an efficient way to utilize their CEO level

      I would agree with your comments IF “email the CEO” was not clearly advertised on the help page , if you have a look

      Also, a standard email to brush us off is poor customer service. Why advertise a help page if you have no interest in helping 

        BRJ
        Lyricist II
        July 17, 2024

        I’m giving up on what is now a dreadful system.  Can anyone recommend another one that is reliable and actually does what Sonos is meant to do?

        Any suggestions welcome.

        Thanks

        stevensimak
        Collaborator I
        July 23, 2024

        Well, I finally updated to Android version 80.05.06, which includes the Music Library search. Disappointed that the album art and scroll bar are still missing from the Music Library. Hopefully, this is in the works. Anyone hear anything about the future of library art from the local music library? Thanks!

        press250
        press250
        Prodigy III
        July 23, 2024

        Well, I finally updated to Android version 80.05.06, which includes the Music Library search. Disappointed that the album art and scroll bar are still missing from the Music Library. Hopefully, this is in the works. Anyone hear anything about the future of library art from the local music library? Thanks!

        Hi @stevensimak, same here I do not have any local library album art on the latest Android app. This has not be listed as “coming back soon” and we may be waiting awhile as said album art does appear on the iOS app. Unfortunately, the Android app continues to lag behind on multiple fronts … for example, pretty stunning that the signature TV Audio Swap feature of the Ace headphones continues to be MIA on Android.

        stevensimak
        Collaborator I
        July 23, 2024

        Well, I finally updated to Android version 80.05.06, which includes the Music Library search. Disappointed that the album art and scroll bar are still missing from the Music Library. Hopefully, this is in the works. Anyone hear anything about the future of library art from the local music library? Thanks!

        Hi @stevensimak, same here I do not have any local library album art on the latest Android app. This has not be listed as “coming back soon” and we may be waiting awhile as said album art does appear on the iOS app. Unfortunately, the Android app continues to lag behind on multiple fronts … for example, pretty stunning that the signature TV Audio Swap feature of the Ace headphones continues to be MIA on Android.

        Thanks. I noticed that the album art was there on my iPad. Android, always last to be picked for the team. 😣

        Show more replies
        Terms & ConditionsAccessibility statement