Contributor I

Latest Sonos App - Do not Upgrade

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Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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BRJ

Lyricist II

Is anyone feeling remotely optimistic about this problem?

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BusyBee13

Lyricist I

Yes I am optimistic, JUST GET SONOS TO CANCEL THE LATEST UPDATE and revert to the previous version. Looks like the easiest way until they come up with a solution.

Very frustrating!!!!

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singgs

Lyricist III

I have posted elsewhere on the forum about this but I thought I would add my tuppence here

DO NOT UPDATE! If, like me, you have then you can email the CEO of Sonos who will not reply but you will receive a standard Sonos response with not a hint of apology to Sonos users

To avoid the moderator, I will just say that this is extremely “frustrating” that a company can be so arrogant as to treat its paying customers in such a fashion…

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singgs

Lyricist III

…and perhaps Sonos should follow its own advice (when I tried the app today) - something went wrong, please try again “

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jgatie

I have posted elsewhere on the forum about this but I thought I would add my tuppence here

DO NOT UPDATE! If, like me, you have then you can email the CEO of Sonos who will not reply but you will receive a standard Sonos response with not a hint of apology to Sonos users

To avoid the moderator, I will just say that this is extremely “frustrating” that a company can be so arrogant as to treat its paying customers in such a fashion…

You expect the CEO of a billion dollar company to reply to every email they get from a customer? Seriously? Do you really think that is an efficient way to utilize their CEO level salary?

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singgs

Lyricist III

I have posted elsewhere on the forum about this but I thought I would add my tuppence here

DO NOT UPDATE! If, like me, you have then you can email the CEO of Sonos who will not reply but you will receive a standard Sonos response with not a hint of apology to Sonos users

To avoid the moderator, I will just say that this is extremely “frustrating” that a company can be so arrogant as to treat its paying customers in such a fashion…

You expect the CEO of a billion dollar company to reply to every email they get from a customer? Seriously? Do you really think that is an efficient way to utilize their CEO level

I would agree with your comments IF “email the CEO” was not clearly advertised on the help page , if you have a look

Also, a standard email to brush us off is poor customer service. Why advertise a help page if you have no interest in helping

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BRJ

Lyricist II

I’m giving up on what is now a dreadful system. Can anyone recommend another one that is reliable and actually does what Sonos is meant to do?

Any suggestions welcome.

Thanks

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stevensimak

Collaborator I

Well, I finally updated to Android version 80.05.06, which includes the Music Library search. Disappointed that the album art and scroll bar are still missing from the Music Library. Hopefully, this is in the works. Anyone hear anything about the future of library art from the local music library? Thanks!

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press250

Prodigy III

Well, I finally updated to Android version 80.05.06, which includes the Music Library search. Disappointed that the album art and scroll bar are still missing from the Music Library. Hopefully, this is in the works. Anyone hear anything about the future of library art from the local music library? Thanks!

Hi @stevensimak, same here I do not have any local library album art on the latest Android app. This has not be listed as “coming back soon” and we may be waiting awhile as said album art does appear on the iOS app. Unfortunately, the Android app continues to lag behind on multiple fronts … for example, pretty stunning that the signature TV Audio Swap feature of the Ace headphones continues to be MIA on Android.

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stevensimak

Collaborator I

Well, I finally updated to Android version 80.05.06, which includes the Music Library search. Disappointed that the album art and scroll bar are still missing from the Music Library. Hopefully, this is in the works. Anyone hear anything about the future of library art from the local music library? Thanks!

Hi @stevensimak, same here I do not have any local library album art on the latest Android app. This has not be listed as “coming back soon” and we may be waiting awhile as said album art does appear on the iOS app. Unfortunately, the Android app continues to lag behind on multiple fronts … for example, pretty stunning that the signature TV Audio Swap feature of the Ace headphones continues to be MIA on Android.

Thanks. I noticed that the album art was there on my iPad. Android, always last to be picked for the team. 😣

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