Latest iPhone app and system volume

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On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?

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Corry PAnswer

Sonos Staff

Hi @jmyjazz et al

Welcome to the Sonos Community!

Thanks for reporting - we are aware of this issue and are investigating.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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jmyjazzAuthor

Contributor I

I have exactly the same problem on my iPhone 15 Pro Max. Actually I didn’t realise it was even linked to Sonos, I thought I was just going mad! I was actually looking into why the Sonos app was draining my battery so bad with non-stop background activity, then discovered this volume issue too.

For the first time I’ve had to remove the app completely just to get a days use out of my phone. Let’s hope Sonos fixes this soon 😠

Swipe up quitting the app when you’re not using seems to stop both the battery drain and the volume issue, but hopefully there’ll be a proper fix soon.

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PhilattheBeach

Lyricist I

I have exactly the same problem on my iPhone 15 Pro Max. Actually I didn’t realise it was even linked to Sonos, I thought I was just going mad! I was actually looking into why the Sonos app was draining my battery so bad with non-stop background activity, then discovered this volume issue too.

For the first time I’ve had to remove the app completely just to get a days use out of my phone. Let’s hope Sonos fixes this soon 😠

Swipe up quitting the app when you’re not using seems to stop both the battery drain and the volume issue, but hopefully there’ll be a proper fix soon.

That has worked for me as well. Thanks.

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Corry PAnswer

Sonos Staff

Hi @jmyjazz et al

Welcome to the Sonos Community!

Thanks for reporting - we are aware of this issue and are investigating.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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