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Gaham
Headliner I
August 31, 2024
Question

Just lost a room that was playing

  • August 31, 2024
  • 14 replies
  • 217 views

I have created a diagnostic for this issue.

Kitchen and Lounge are grouped and were playing then Lounge stopped.

It is still showing as playing but there is no sound coming from the speakers.

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14 replies

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Corry P
Corry P
Sonos Staff
September 13, 2024

Hi @Gaham 

As far as I am aware, the app update wasn’t publicly announced in the first place (discounting my mention of it above), so I don’t think they felt the need to announce it’s delay either.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
GahamAuthor
Headliner I
September 13, 2024

@Corry P 

There is an expectation, based on the message from Patrick Spence, that updates will be every 2 weeks and that we will see significant progress with each update. Sadly this schedule has been repeatedly missed, most likely for good reasons, but the thing that really annoys me is that we still do not get proper communications.

Whilst I really appreciate your hard work managing the issues raised here it seems to me that you are being let down because your management team are failing to deliver regular and transparent communications.

As I have previously stated, along with others, if the Sonos management team want to rebuild trust the best place to start would be an effective commutations strategy. I really do not think we are being unreasonable in asking for this and I can think of no good reason why they fail to keep us updated through a weekly bulletin.

As a company Sonos clearly has the ability to do this because I see frequent updates that relate to marketing activities. 

So once again, in the hope of an improvement, I ask that you raise this issue with the senior management team for their action.

    Corry P
    Corry P
    Sonos Staff
    September 13, 2024

    Hi @Gaham 

    Nowhere was a strict schedule promised of an update each and every two weeks. 

    Please see Patrick Spence’s (our CEO) own words on the matter:

    https://www.sonos.com/en-us/blog/update-on-the-sonos-app#:~:text=We%20plan%20to%20continue%20releasing%20new%20software%20updates%20on%20a%20bi%2Dweekly%20cadence

    Please take particular note of the word “plan”.

    I take your points, however - they are not entirely unreasonable, and I have forwarded them on.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    GahamAuthor
    Headliner I
    September 13, 2024

    Hi @Gaham 

    Nowhere was a strict schedule promised of an update each and every two weeks. 

    Please see Patrick Spence’s (our CEO) own words on the matter:

    https://www.sonos.com/en-us/blog/update-on-the-sonos-app#:~:text=We%20plan%20to%20continue%20releasing%20new%20software%20updates%20on%20a%20bi%2Dweekly%20cadence

    Please take particular note of the word “plan”.

    I take your points, however - they are not entirely unreasonable, and I have forwarded them on.

    I hope this helps.

    Thanks @Corry P 

    Like the others here I appreciate your efforts.

    Sorry to say though that I have absolutely no confidence if the senior management of the company you work so diligently for. From the initial announcement of the new app until now they have failed to communicate honestly and transparent and yet, ironically, they speak of regaining our trust.

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