issues with tunein radio and CBC radio

You may be right about that since (as I understand it) Sonos Radio’s implementation leverages TuneIn. However as a Sonos Radio user Sonos’ internal implementation choices aren’t within my purview. 😀

Edit: I just realized I don’t have exactly the same issue as @glenmar as they are using TuneIn and I am using Sonos Radio. However in all other respects it’s identical. When I first encountered the issue I too was using TuneIn, but I switched to Sonos Radio, and deleted TuneIn as a service, in an attempt to fix the issue.

Hi @ings 

Airgetlam is correct - we don’t contact radio stations as we don’t maintain the list of stations available, nor can we change the entries on that list in order to fix things.

The reason I was asking you to contact technical support is so they can investigate if any of the lost connections are due to conditions local to you - no amount of cajoling radio broadcasters will fix those.

Looks like TuneIn is moving to a paid subscription.  myTuner works for me.  

update - there is a free tier but isn’t working in the browser version either, so there’s something wrong on the TuneIn side I would say.  

Hi @Corry P 

Before you launched Sonos Radio, IMO this would have been a reasonable answer. After all TuneIn is just one of many services that Sonos allows you to add and use.

However I don’t use TuneIn - I’ve deleted it. Instead I use Sonos Radio. It’s yours, you own it, you maintain it, and IMO you need to take responsibility for fixing glitches when they arise. Otherwise why is it branded Sonos?

Finally, CBC Radio 1 Toronto is the flagship station for Canada’s national public broadcaster (similar to BBC or NPR). Problems with it are going to impact a lot of Canadian users.

That said, I’m willing to help troubleshoot this (it’s in my self-interest to get it fixed). Let me know.

Hi @ings 

“Sonos Radio” refers to the curated playlists shown at the top of the Sonos Radio container - that’s what we provide and maintain. The lower, separated section for local radio pulls from the TuneIn list of stations, and your system will access those stations via TuneIn - hence the TuneIn related ads. The number of stations around the world is huge and TuneIn have been collating them for a long time.

I do appreciate your point, but I have already provided a workaround to you - install myTuner or radio.com to your Sonos system and access the station you require from there instead. @bood has already said above that the station works on myTuner. If you mark the station as a favourite, it literally makes no difference where the link to the stream actually comes from - except for the TuneIn announcement at the start, which will be gone.

You probably won’t be aware, but the BBC recently removed all their stations from TuneIn - and most other collator services - which caused a fair amount of issues over here. UK users must now use BBC Sounds as a specialised service on Sonos to play any of them.

As you mentioned that all of your other stations play without issue, and the issue is repeated on another system of yours, it does seem much more likely to be an issue that you will be unable to resolve locally - unless Radio One Toronto plays at a higher bitrate than the others, in which case both local conditions may be just enough for other stations, but not this one. It is a bit more than a stretch though. If you do contact our technical support team after recreating the issue, they will be able to see the logs and at the very least assuage any concerns about the local conditions being the cause, and perhaps improve things locally such that you can be sure.

I hope this helps.

Hi @Corry P 

Thank you for your professional responses above. When I have an opportunity I’ll open a ticket with technical support. Cheers!