issues with tunein radio and CBC radio

If you are referring to Tune-In or CBC radio ads, which often raises revenue to pay artists and staff etc; then you’re probably best to contact those media service providers direct. Sonos is just the platform used to deliver their content, but the actual media (including the Ads) is going to be down to the provider themselves.

Thanks will do that. Is there any other way to listen to radio stations through my sonos, so as to avoid using tunein all together? 

I tend to personally use a mix of Sonos Radio, BBC sounds, and myTuner radio, but I still get ads aswell. So I mostly just opt to use the streaming music services playlists and stations from Amazon (Music Ultimate HD).

Occasionally I will use my own NAS library tracks, but that is perhaps not widely used these days, but I like to revisit some old playlists now and again (just nostalgia, I guess)).

If the source station has a web stream, there is always the setting up an internet radio station FAQ, then you should only get the ads from that radio station, assuming they aren’t just surfacing another streamer’s link. 

Hi @Glenmar 

Welcome to the Sonos Community!

Without seeing a diagnostic it’s hard to say for sure, but it sounds like the connection to the radio station is being lost and the speaker then re-establishes it to continue playback. This effectively starts a new session, according to the server, and it will therefore play the TuneIn preamble or ads again before continuing with the radio stream. 

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - if there are lost connections, we’ll hopefully find the cause and recommend actions for you to take (it may be as simple as rebooting your router, so I’d try that first - switch it off for 30 seconds).

I hope this helps.

I'm having the exact same issue as the original poster. Can't listen to CBC Radio One Toronto on my Sonos! I have tried streaming several other local radio stations on Sonos, all working perfectly. 

Hi @Buckleup75 

You could try adding myTuner or radio.net to your Sonos system - both provide that particular station, have nothing to do with TuneIn, and you do not need to sign up anywhere to add them.

How to add a music service to Sonos

Or, of course, get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Today was absolutely brutal, I would get 2 minutes of the news then the TuneIn song and same ad repeated 4 times, then back to the news for 2 minutes. Will try the rebooting, and the tech support when I have some time to devote to it. 

Thanks 

@Glenmar I have exactly the same issue. I agree today was particularly brutal. It was so brutal I stopped Sonos and instead listened using the iOS CBC Listen app - which streamed perfectly.

It’s been happening on and off for about a month. About 3 months ago there was a general issue with CBC Radio streaming, the CBC apparently changed a lot of streaming URLs, but that has supposedly been fixed. The CBC has acknowledged the general issue:

https://cbchelp.cbc.ca/hc/en-ca/articles/6640395359899--NEW-Issues-connection-to-CBC-Radio-networks-on-internet-devices

The current issue is only with CBC Radio 1 Toronto. All other CBC Radio streams (well over a dozen) work perfectly fine. Makes me suspect that the Toronto URLs haven’t been updated properly by Sonos/TuneIn. I am using Sonos Radio, not TuneIn, I don’t even have TuneIn configured in Sonos (yes I’m aware SR uses TI under the covers).

Don’t waste your time rebooting. I have two physically disjoint Sonos installations and they both exhibit the issue. The problem is not with your system per se.

@Corry P I reached out to CBC technical support recently and they asked me to ask you to contact them at audiencehelp@cbc.ca so they can diagnose the issue. Could you please do this? Surely you don’t need us to contact Sonos technical support for you to take action. Thanks.

It may actually need to be TuneIn’s CS that needs to reach out to them, unfortunately.