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Contributor I
Nov 18, 2022 2:08 PM UTC
Answered

Issue with Amazon Music playlist

I have a playlist I have created in Amazon Music which is a bit over 500 tracks long. When I try to play the playlist in Sonos, it will only queue and play the first 500 tracks. When I attempt to queue and play the songs 501  onwards, I can only queue one song at a time. Does Sonos set limits to Amazon Music playlists or to queues? Is there any way around this apart from creating another playlist? Many thanks.

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Corry P
Corry PAnswer
Sonos Staff
Nov 24, 2022 2:17 PM UTC

Hi @dandove 

Welcome to the Sonos Community!

Amazon Music limit the number of tracks that can be queued at one time to 500 tracks maximum.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

5 replies

UKMedia
Nov 18, 2022 2:44 PM UTC

Not that I’m aware of.  Can you try again and when the issue occurs submit a diagnostic and post the number in this thread.

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dandoveAuthor
Contributor I
Nov 19, 2022 12:25 PM UTC

Thanks. The diagnostic no is: 1862145332.

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Lyricist I
Nov 20, 2022 8:02 PM UTC

I have the exact same problem. I’ve tried a lot of different work arounds but can’t fix the problem.

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Corry P
Corry PAnswer
Sonos Staff
Nov 24, 2022 2:17 PM UTC

Hi @dandove 

Welcome to the Sonos Community!

Amazon Music limit the number of tracks that can be queued at one time to 500 tracks maximum.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
dandoveAuthor
Contributor I
Nov 24, 2022 2:48 PM UTC

Thanks

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