Is there debug for a windows file share media library failure?

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Question as subject line. I have a Windows 11 desktop in the basement that acts as a fileshare for my mp3s. I believe things are working because other devices in the house (including a Macbook Pro) can see the share and play the songs.

But Sonos cannot. I get the standard error message we’ve all seen, but I don’t know what my next steps are here. How can I find out what’s failing so I can fix it?

(Sonos S1 controller, if that helps)

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Stanley_4Answer

Grand Maestro

Then the FAQ and searching on Music Library or looking for similar issues here in the forum are your best bet.

Personally I gave up on streaming from a computer and use a NAS which is far easier for me.

https://support.sonos.com/en-us/home

Stanley_4

Grand Maestro

Do you have the Sonos App loaded on it?

Submit a diagnostic and call Sonos support, they can see things that we users can’t.

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J

jimprovostAuthor

Contributor I

I do. I was just wondering if I could resolve this without having to bother them. Thanks!

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Stanley_4Answer

Grand Maestro

Then the FAQ and searching on Music Library or looking for similar issues here in the forum are your best bet.

Personally I gave up on streaming from a computer and use a NAS which is far easier for me.

https://support.sonos.com/en-us/home

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