Is the Sonos app ever going to be fixed?

Today - after the app update - I did a little experiment. To change from one Apple Music track to another is taking about 20 seconds (loading playlist and pressing play) on the official Sonos app. On SonoPhone playlists load instantly. Process takes about 8 seconds. 

It's Nov and I still have massive lag and connectivity problems with this app. So bad. 

Indications of local network issues, not controller code issues,  but you haven’t provided enough information to suggest where they might be. Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I contacted sonos this morning again, they told me that the december update will fix a lot of issues…

I hope..

I noticed last week that my set up Sonos Beam, Sub & 2 Era L & R Speakers had disconnected from the Sonos App.  Phoned Sonos Tech.  I was advised to disconnect HDMI from Optical Audio Adapter and connect to HDMI Arc.  I explained the use of the Optical Auto Adapter was advised during original setup from Sonos Tech and had been operating with no issues for a over a year..

I noticed when connected to HDMI Arc port when switching on TV there was a 15/20 second delay in receiving audio.

I spoke with Sonos Tech earlier today.  Following a diagnostic check the connection to HDMI Arc port was not picked up.

I reverted to original setup with optical connection and removed Ethernet cable from Beam.  All systems are go go go with fantastic sound. 
I downloaded Sonos App to my iPhone 12 Pro Max and TruePlay worked perfectly with no issues. Hope this helps.

My issue is that on iPone and iPad. the item for “Your Sources” only appears for the room for my TV with PlayBar.  This is becasue it only has “TV” as an option and does not display “Music Library”  The Music Library is there, and works perfectly from the Windows desktop app.  Perversly, if I launch Music from the Windows app, I can fully control it (Pause/Resume/Skip forward/Skip back) from my mobile apps - but selecting “Detect Music Library” on the mobile devices just tells me that it can’t be found.

If that defect - and it IS a defect not a “slight glitch” - is fixed then i will have a relatively happy holiday period.  But I’m not holding my breath becassue when I speak to Sonos they just confirm that it is a “known issue” and that they are “actively working on addressing this issue” and that they “do not currently have an ETA on when this will be fixed”😔

Sonos Tech told me last week that Sonos App TruePlay would not work with iPad models with latest iOS software 18.01. Well I have it on my iPhone and it works. Maybe they have found a solution..  I was also informed that I had to use Ethernet cable to Beam as there was an issue with EE WiFi extenders.  I take it this has now been resolved as I removed the Ethernet cable and everything is working fine.

Hope you find a solution soon.

I used to love Sonos and now I really can’t say the same.  Ever since they changed and made the software awful my speakers don’t always show up, my library isn’t always there, and even playing music from Apple Music is spotty.  I don’t even understand how one upgrade can cause so many problems.   Also, I have two Sonos Amps connected hardwired that barely show up.   Please please please fix this.  I have a lot of Sonos gear and spent a lot of money and time to get this working and this beyond frustrating.

I have spent over a thousand dollars having rooms cat5 cabled to improve the latency and unreliability since the new app. The result isolates the problem around the app and the cloud connections to the various services, which respond more slowly than they did before. 

The most persistent problem is... persistence. In the sense that I will load the app while the system is playing something and it will take up to 20 seconds get the groupings of products and what is playing at the time. 

One thing I've noticed is that my third-party (Lutron) play/pause buttons are actually more responsive and reliable with play/pause commands than the Sonos app itself. Despite them also using an internet API for control.

Looking at some earlier comments in this thread, and the videos of the app loading, there seem to be disagreements about what is a reasonable amount of time for the various icons to populate. I don't understand is why that needs to be the experience in any sense. When I load the desktop app, it doesn't take a few seconds to load each icon or service. It's there.

The new app behaves every time as if it's the first time it's been opened.

A me too post…

I have 8 Sonos speakers, the first of which I purchased in 2017. Initial configuration was a bit tricky, but once that was completed, I had no issues at all. At some point approximately 2 years ago, things started not working. 

Here are some of the problems I have been experiencing since that time:

- Delays of up to 10 seconds between making a change in the app and it being reflected in the devices.
- Speakers repeatedly disappearing and reappearing in the system.
- When changing volume, the setting usually reverts to it's previous value. It can take several attempts before the volume setting "sticks"
- App usually opens up with "system not found"

Once the system is set to my liking, it is extremely stable and I rarely have glitches. The issues are all within the app. It feels like it has extremely poor connectivity to the hardware.