is the latest App update safe to load ?

My app and system are up to date and everything works great. But I never have experienced any serious issues with the new app.

So I gave in and tried to upgrade the app

First time - it tried to download then just gave me an error. 

Second time - it loaded, said it needed to update the products which could take several minutes. 10 mins later up pops a screen saying error 1001 to every speaker 

Third time - it loaded, another 10+ mins but got a successful update message 

App Home Screen loaded - got a message I needed to update the app software 

Forth time - I agree and instead of app software it tells me the products need updating.   10+ mins later i get a successful update message 

Then no sign of the app software update. So 45 mins after I started to update the software - NO CHANGE.

​@Frustrated Edinburgh,

In my use-case I just got the latest Sonos App from the Apple App Store and post-update, I then checked (via the App settings) for device firmware updates… the updates available took a while longer, as I have quite a few Sonos products about the Home. They updated successfully.

I later realised I had left two Sonos Roams powered off and so I powered them on and ran the update in the App a second time to upgrade the firmware on those and all seemed to update fine.

i think error 1001 by the way, is a network connection error, so perhaps something is getting in the way of your connection to the Sonos servers, either local network, or mobile device related, perhaps, or maybe your mobile device, or network setup does not meet the requirements stated here in these two links…

https://support.sonos.com/en-us/article/sonos-app-requirements

https://support.sonos.com/en-us/article/sonos-system-requirements

Hope that assists.

I had many update and power failure issues, nothing was working right and none of the problems made sense.

A forum user told me to set static/reserved IP addresses for all my Sonos. Power them all down, reboot router and Controller, then power the Sonos back up.

Still no clue why that worked but it did, and still is.

Sonos App-Info

Entwickelt

80.15.04-release+20241220.f55f93d6d :

 Ich konnte im neuen Netzwerk die Beam einrichten BEVOR mir dieses Update aufgezwungen wurde. Beim nächsten Sonos Gerät (Play 1) wurde ich zum Update der App gezwungen. In diesem Update ist u.a. die Funktion: „Gerät hinzufügen“ ausgefallen. Es ist quasi nur noch ein Text in der App. Es ist noch mehr „tot“ an Funktionen. Und ich zu frustriert um es hier zu schreiben. 

Hello, Stanley,

how can I “set static/reserved IP addresses for all my Sonos.” when I cannot add a product to a new network? By the way: even in case I find a product I do not know how to do this. 

It’s not too clear from your post what the issue with your device setup is. However I’d suggest to try wiring the device ‘temporarily’ to the router and see if that resolves the matter.

If the issue persists after that then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Translation:

Aus Ihrem Beitrag geht nicht ganz klar hervor, welches Problem mit der Einrichtung Ihres Geräts vorliegt. Ich würde jedoch vorschlagen, das Gerät „vorübergehend“ an den Router anzuschließen und zu prüfen, ob das Problem dadurch behoben wird.

Wenn das Problem danach weiterhin besteht, ist es möglicherweise am besten, das/die aufgetretene(n) Problem(e) zu reproduzieren und umgehend einen Sonos-Systemdiagnosebericht aus der Sonos-App heraus zu senden, die Referenz zu notieren und über diesen LINK Kontakt zum Sonos-Supportpersonal aufzunehmen/mit ihm zu chatten und zu sehen, was das Personal möglicherweise vorschlagen kann, um Ihnen bei der Lösung des Problems zu helfen.

Each router is different - you can usually reserve the IP address against the device MAC address printed on the base or rear panel of the speaker. Checkout your router user-guide on how to add the address reservation to the routers DHCP reservation table.

Hallo, Ken,

is it possible, to wire a Sonos device to the router without the Sonos app? At the point: “add a new device” in the Sonos app really nothing at all starts. I can only read the letters of the words. 

I’d perhaps give Sonos Support a call… they should be able to assist you. Here’s the link to speak to them:

https://support.sonos.com/s/contact