Contributor I

Answered

Iphone not connecting to sonos

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Hi

I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.

I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.

Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!

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controlavAnswer

Lead Maestro

Disable MS Defender, it is not compatible with Sonos at the moment.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Chromatic Producer I

Random thought, but are you running a VPN on your iPhone and not the other devices?

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Contributor I

Literally just had that thought…yes I do have a vpn for work - will disable and see what happens. Thanks for the reply

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controlavAnswer

Lead Maestro

Disable MS Defender, it is not compatible with Sonos at the moment.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Contributor I

Exactly that - the workaround is to disable defender while using Sonos. Thanks for your comments

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I’d encourage you to complain to the folks at Defender, the more nudging they get, the more likely it is that they’ll fix the issue.

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Bruce