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theshacks82
Contributor I
June 1, 2023

iphone 14 wont connect

  • June 1, 2023
  • 16 replies
  • 595 views

same problem as others here. iPhone 14 wont connect to existing S2 system Is connected using my iPhone 12 Prom Max, Android Tablet, and Windows Desktop PC. Have jumped through all the hoops here including network setting location etc… rebooted numerous times. Called support twice and got hung up on.  Anyone else have ideas?  Diagnostics sent as well
iPhone 14 WOnt connect:  Diag#: 1380353037

iPhone 12 Pro Max: Succesful Diag:  113682776 

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Pinned Reply By theshacks82

FINALLY got the S2 app to connect from my wifes iPhone14 Plus.  Was able to get to SETTINGS → APP PREFERENCES → RESET APP. that did it.

Now all i have to do is get the S1 split system to detect again. i will get a tech support call for that again.

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theshacks82AuthorPinned
Contributor I
June 13, 2023

FINALLY got the S2 app to connect from my wifes iPhone14 Plus.  Was able to get to SETTINGS → APP PREFERENCES → RESET APP. that did it.

Now all i have to do is get the S1 split system to detect again. i will get a tech support call for that again.

Corry P
Corry P
Sonos Staff
June 14, 2023

Hi @theshacks82 

I’m glad to hear it - thanks for updating the thread,

Your S1 system is currently offline - if you have one S1 device connected to ethernet, I recommend checking/replacing the ethernet cable. If that doesn’t help you, hopefully our support team will find the answer.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    theshacks82Author
    Contributor I
    June 14, 2023

    none of my sonos are connected by ethernet but i can move my play5 to a drop and try that. Shouldnt these connect thru my standard wifi using the app on my iPhone tho?  I will get back with you on status after i get this connected.

    thanks.

     

    Corry P
    Corry P
    Sonos Staff
    June 14, 2023

    Hi @theshacks82 

    How your Sonos system connects depends on if you have ethernet connected to one or more - or not. If you connect one Sonos device to ethernet, it broadcasts a private WiFi signal that other devices belonging to you will prefer over WiFi - except Roam, Move and Era models. As you don’t have this, your S1 system won’t depend upon a single connection point and they therefore should be online. I just looked again now, and can see 2 of 3 devices are online, so progress has been made!

    If you are unable to connect to them in the app, however, I still recommend you get in touch with our technical support team.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Hornlyd
    Lyricist I
    July 9, 2023

    I use S1.
     

    My iphone 14 Pro with iOS 16.5.1 is a huge problem. It hangs chronically, cannot connect to Tidal, playlists disappear, etc. When it works sporadically, it goes slow and the cover photo comes up even more slowly. BUT, if I start a song from another device, it comes up in the app on the iPhone 14 Pro and then I can control the volume, pause, change tracks etc.

     

    (We use the S1 app as we don't have the new Sonos variants).
     

    Have used Sonos for over 16 years everywhere in the whole house, all variants, never a problem apart from the last year??

     

    I have of course allowed the S1 app on privacy and security / local network I have deleted and reinstalled the S1 app and turned the iPhone off and on.
     

    The reason why i say iphone 14 is the problem is:

    ipad mini 4 with iOS 15.7.5 working!
    my Wife's XS max with 16.5.1 working!
     

    I am 100% sure that it is an Apple problem and I am afraid that the S1 app is gradually being "phased" away from Apple, by accident or on purpose? I do not know. Do I have to buy small Android tablets and use in the house as a remote control?

    theshacks82Author
    Contributor I
    July 9, 2023

    I guess I thought I had posted my resolution here but apparently not.

    in the settings -app preferences there is a RESET APP function. I hadn’t seen that before but I pressed it and that fixed my issue. 

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