Contributor I

Answered

ios 18.1

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I can’t seem to get this lousy app to work on my iPhone 18.1. Always ask me to set up my network time after time. I’ve been using the Orto app to run my system. I also use my older iPad to run the system. In this day and age, why can’t a company like Sonos not get this right? I will never recommend Sonos to anyone ever again. Hello Bose.

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AirgetlamAnswer

Sounds like a definite problem. Have you deleted the app, then downloaded and installed a new version from the iOS store? Have you called Sonos Support directly to discuss it?

Bruce

Ken_Griffiths

@Robertoevans,
Strange, I just updated to iOS 18.1 on both iPhone and iPad and the Sonos App and devices are working fine here. I’d perhaps give Sonos Support a call. Here’s the link to contact them…

https://support.sonos.com/s/contact

Maybe it’s something else that’s running on your iDevice, or local network, that’s causing the issue?

I’ve just got off the phone to my Son at his Home and he’s running iOS 18.1 too with his Sonos setup and that’s working okay aswell, so I don’t think it’s the recent iOS update that’s causing the issue you’re encountering here.

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controlav

Lead Maestro

The mobile app is still janky on any version of iOS.

Use the desktop app or third party, Sonos are taking their sweet time in fixing the mobile app.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

According to Nick Millington, Sonos Chief Innovation Officer, The new Sonos App is now equal to, or exceeds, the old S2 App in these 5 key areas…

Add Product/Setup Success Rate
System not found & Products not found errors
Configuring stereo pairs and home theater
App responsiveness
Crash free sessions

See link:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

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EbayYellow

Collaborator II

According to Nick Millington, Sonos Chief Innovation Officer, The new Sonos App is now equal to, or exceeds, the old S2 App in these 5 key areas…

Add Product/Setup Success Rate
System not found & Products not found errors
Configuring stereo pairs and home theater
App responsiveness
Crash free sessions

See link:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

These jokers also said the new app had feature parity when the new app released. GTFOH with this nonsense, can’t believe the crap they say.

The new app is getting better but it’s still a buggy pos in my experience

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T-Olle

Lyricist I

After updating to 18.1 Sonos is just crazy….slow, do not react to commands, lost of contact, impossible to shut down in a regular way…..🙉

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Airgetlam

Oddly, after updating to iOS 18.1 on three devices, I’ve seen no change at all.

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Bruce

S

Shriner2024

Contributor I

My app keeps crashing since the last two updates.

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AirgetlamAnswer

Sounds like a definite problem. Have you deleted the app, then downloaded and installed a new version from the iOS store? Have you called Sonos Support directly to discuss it?

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Bruce

S

Shriner2024

Contributor I

No. I haven’t deleted it and reinstalled it as of yet. Will try that. Thanx.

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