Intermittent Connectivity Loss since App Update... HELP!

Forum|Forum|2 years ago
May 21, 2024
11 replies
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INTERMITTENT ISSUE SINCE THE APP UPDATE: A specific set of my Sonos speakers (a paired set of Ones in my office with a mini subwoofer) keep dropping out. A song will suddenly just stop playing over the speakers (although it’s still playing on the player). Then it’ll either jump to the next song, which may or may not start playing. I then have to close the desktop app. Close my iphone app. Some times unplug and plug the speakers back into power. I’ve also rebooted my router numerous times. This has happened to me numerous times today while working. All was fine before the app update.

I have a mesh wifi system (main Orbi router with two satellites, one within five feet of my office), two Sonos Boosts (one on either end of the house - one is actually in my office), a Sonos Home Theater setup in living room (Arc, subwoofer and a pair of Ones) and two Roams in bedrooms.

Any ideas on how to fix?

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AndrewUK75

Enthusiast II

@AndrewUK75 , do you have a mesh system and do you operate in wired mode, where one or more of your devices is plugged into the router? I was put through to a Sonos level 2 tech and he coached me to move over to wireless mode. Less interference that way. I was skeptical because I have 9 stations and the Sonos site says not to operate in wireless mode if you plan to run more than 6 rooms at a time. But I have experienced much less dropping since then. It's crazy to think that the app caused this issue.

Hi. Used to have a wired boost but removed that shortly after the update as read the same thing and things improved but with every app release another issue comes back and now it’s frequent drop outs. It’s my worst gripe at the moment.

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