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RobinD
Contributor I
Oct 23, 2022 5:16 PM UTC
Answered

Instructions for remaining on S1 - Get out of the loop

We have two homes with Sonos equipment.  The S2 update, as many of you have noted, has caused issues where we no longer have a functioning solution.  

We think we understand what needs to happen.  We need to downgrade some components that accidently got upgraded and then make sure we have an S1 controller.  

When we get into the app to start the process, we get in this endless loop of downgrading and then requests to upgrade. We can’t find the process after many attempts. Is there a step by step instruction of what to hit to get through  the process so that we have our system back? 

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buzz
buzzAnswer
Grand Maestro
Oct 23, 2022 6:15 PM UTC

Here are instructions.

I recommend that you power down any units that you want to keep at S2 while you downgrade and setup the S1 units. As you setup the S1 units, shut down any S2 controllers.

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3 replies

buzz
buzzAnswer
Grand Maestro
Oct 23, 2022 6:15 PM UTC

Here are instructions.

I recommend that you power down any units that you want to keep at S2 while you downgrade and setup the S1 units. As you setup the S1 units, shut down any S2 controllers.

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    John B
    Oct 23, 2022 8:33 PM UTC

    However, there is absolutely nothing wrong with S2 so you are taking an unnecessary backward step

     But your right to do what you want, of course.

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      Airgetlam
      Airgetlam
      Oct 24, 2022 12:38 AM UTC

      Indeed, I’m not sure what S2 ‘issues’ are on the table. 

      In my mind, the only reason to stay on S1 is if you have Sonos devices that won’t support S2. If all devices are S2 capable, you should upgrade.

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      Bruce
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