Controllers & Music Services

Subject: YouTube Sound Difference: Phone vs. TV (Arc, Sub, and Fives)Hi everyone,I have a Sonos setup with an Arc, Sub, and a pair of Five speakers, and I’ve noticed a big difference in sound when playing YouTube through my phone versus my TV. When I play YouTube from my phone (casting or AirPlaying to Sonos), the music sounds much quieter, and it feels like I’m not getting the full range of sound. When I play YouTube on my TV, the Fives seem to only output ambient/background sound, while the Arc and Sub are more prominent. I also noticed that when playing from my phone, changing the "Full" or "Ambient" setting in the Sonos app actually makes a difference—if set to "Full," the speakers play much better. But when playing from the TV, switching between "Full" and "Ambient" doesn't seem to change anything.Has anyone else experienced this? Is there a setting I might be missing to get a more balanced sound across all speakers when using YouTube on TV?Thanks!

In the before times I liked using the Recently Played list to help me quickly get back to something I listened to recently. The new app only shows music from my services but not from my Music Library.  Is this on anyone’s list to fix?  Is there anything I can do to get that feature back?  Thanks for taking a look at this.

I have a Bose SoundTouch Airplay (first generation speaker). I can group all my Sonos speakers except the Era 300 using Airplay from a current Mac running Apple Music.  The Bose and other speakers will play but the Era 300 will not. If I drop the Bose Soundtouch off, then the Era 300 will play music. This used to work. The Era 300 used to play nice. So I feel like this is an Era 300 firmware problem. I’ve set routers and power cycled and the like.

I use both Sonos 1 and 2 apps depending upon equipment played.  The Sonos 1 app sorts albums in the music library.  The Sonos 2 app sorts albums based upon artist.  The problem is that any album containing different artists for different tracks causes multiple listing of the same album in the music library - once for each track with different artists.  I have a multi-disc set with over over 100 tracks, each with a different artist.  As a result, there are 100 listings of the album in the music library when viewing the list of albums (In the Sonos 1 app, there is only one listing of this album).  Is there any way to get the Sonos 2 app to sort in the same way as the Sonos 1 app?

I am playing an Apple Music playlist on my Sonos.  On the now playing screen it shows the song and that the source is Apple Music, but, it does not say what the playlist is.  It’s not one that I’ve created or else I’d be able to identify it.   Does anyone know how I can possibly identify the playlist? UPDATE: I tried looking at my recently played and although the playlist is playing right now, it does not appear in my recently played. Moderator edit: Combined posts

I don’t pay for Apple Music but have a large library within of my music. Sonos won’t let me play it.

Would it be possible for you to allow the user to rearrange and change the order of the various stations that I have saved in my “Sonos Favorities”?  It is currently defaulted to alpha-numerical sort and some of my most used are at the end of the list.  I’d like the ability to customize the order that they are listed.  Thank you!-Tom

I’ve been having trouble with some of my older Play 5 Gen 1 speakers and the Sonos S1 app. I suddenly lost the ability to create stereo pair or remove stereo pair among other things. I constantly get a notification to update but the update always fails with error code 1101. This happens on Sonos Android/Windows apps with the same error. It can never update. I’ve tried all the solutions in the FAQ that it points me to but nothing changes.App version 11.15.2Build 572261300Any ideas

When I search playlist in Sonos APP (macOS, iPados, IOS) the results are incomplete How can I obtain all resultsThanks  

Hello!I have a Macbook connected to my Fritzbox + Unifi Network via Ethernet. My Sonos Arc (with Sub Mini and Era 100) is connected to my Network over wifi through an AP 6 Pro; When connected like this, i am not able to stream music to my soundsystem. It shows the music i want to play in the Sonos app, but does not play any sound. When i am connected to wifi with my Macbook, the sound plays with no Problem. When playing Music from my phone, there is no problem playing music, so i assume it has to do something with the different connection methods...The AP is connected to the same switch, my macbook is connected to.I hope someone has an idea to solve this problem.

Good evening everyone,given that Symfonisk can use music library in a NAD, could it be possible that the system could detect cloud Services?I have all my library on Mega (it could be BOX, or DROPBOX of course) and I would love to Listen to it through my sonos speakers.Could this be possible?thank you very much

Okay, so I bought an Arc and gen3 sub about 2 years ago, primarily as for movies tv etc. Always been happy with it until I recently switched to iPhone from Android.no matter what I try, my iPhone will not airplay to the arc directly from Apple Music or YouTube music. It shows the arc in the airplay list but attempting to connect gives a “cannot connect to arc” error.i can play audio from both apps when used within the Sonos app but let’s be honest, the UI blows so not ideal.i can also airplay to my tv and play through the arc since it’s my tvs primary audio setup.i have an old Sonos one in the office at work and that streams audio great via airplay, yet I spent a bomb on the arc and sub and can’t even get a connection on my iPhone. Tried resetting everything, even the router but no bueno.

I got a couple albums recorded in Atmos but no luck when trying them through app's music library nor  plugging to my projector's USB the hdd that holds this media. It always send it downgraded to my arc ultra and eras 300 in stereo pcm.Is there an Android media player or any other workaround that will let me enjoy this music at their full encoding with my sonos system?Thanks community.

bonjour,impossible de lire Apple Music, que ce soit sur sonos ARC ultra ou Beam gen1 un depuis ce matin j’ai tout essayé déconnecter reconnecter puis déconnecté le compte Apple Music, le reconnecter. je suis à jour iOS et appli sonos.ces bugs récurrents sonos deviennent lassants à la longue .. obliger de lire la musique en AirPlay donc en mode dégradé… adieu le dolby atmos notamment si quelqu’un a une solution ?d’avance merci Moderator Edit - Translation by Google:Hello,I've been unable to play Apple Music on either the Sonos ARC Ultra or Beam Gen1 since this morning.I've tried everything: disconnecting, reconnecting, then disconnecting the Apple Music account, and then reconnecting it. I'm up to date with iOS and the Sonos app.These recurring Sonos bugs are becoming annoying after a while… I have to play music via AirPlay, so in degraded mode... goodbye to Dolby Atmos in particular.Does anyone have a solution?Thanks in advance.

Hi, I have new Mac Book and trying to set up Sonos. Installed the app but there is no sign of “manage” to allow me to add music folders etc., I’m new to Mac and tried searching, googling etc., but am stuck. I have read other interesting articles about how to get my folders working once I can find “manage”, at least I think I have.

Sonos has marked this issue as “resolved” but it’s not. I stream radio with Apple music every day though my Sonos Beam and inevitably I start experiencing drops in the stream. Meanwhile on my portable sonos speaker I never experience this drop no matter where I put it in the house. Yet another unresolved glitch by Sonos that people are begging them to resolve.

Bonjour,Pourquoi n’a-t-on pas accès à la configuration TRUEPLAY de la Sonos Beam Gen 2 quand on ne dispose pas d’un appareil Apple ?!On doit acheter un iphone ou un ipad pour utiliser sa Sonos Beam Gen 2 !!!!C’est aberrant !Merci pour vos réponses.Rodinet

This issue still exists.Anyone else? Or proposed solutions? 

I have multiple rooms ( & a hall ) each with 4 speakers ( & subs ), I have fully embraced Sonos throughout our home, yet I am constantly frustrated with having to group 2 stereo pairs so I can play in a room. It constantly fails, all I want is for them to remain fully paired and appear as one set, neither one volume so I don’t have to keep wondering why the sound isn’t right and then to findbrhat I’m only playing out of 2 of 4 speakers. I could have done this in my old none Sonos based house with no problems.inreally want Sonos to work and. This feels like a minor software issue, please make it possible or tell me how to if it’s already possible.

Hi.  I updated my Sonos desktop app from version 16.6 to 16.7 yesterday and then tried to update my local music library since I had added some new songs but now I get this error message:This message doesn’t make sense because my music files haven’t moved and I was able to index my library under version 16.6 a few days ago without any problems.  I tried updating my content on the mobile app too; I didn’t get an error message but the new songs were not added.Any ideas or do I just need to wait until the next update for this new bug to be fixed?  (Troubleshooting this app after each update is really getting tiresome.)Thanks.

Hi Sonos Community, I am trying to connect a USB hard drive to my router which I have loaded with songs from my computer and play through Sonos using the app. Some time ago this worked fine by the following: Manage - Music Library Settings, using a path as - //192.(IP Address...)/Name of Drive but this errors out when I progress further. It seems to be since upgrading to Windows 11 or possibly because the Sonos app has changed? I have also read that SMB security settings need to be set back to v1, which I believe I have done.Could anyone tell me if they have successfully enabled connecting a hard drive to their router on their Sonos set up and how they have achieved this, and if I need to correct the path or settings to make this work?

I'm running the latest SONOS app and have Amazon Music connected.  It will search and play music without issue, but it will not allow me to access any Podcasts.  Is there a fix or workaround?  I'm also a weirdo and not in the apple ecosystem, still rocking my andtoid based Samsung S21 Ultra.TIA,Brian

I just bought an Era 100 Sonos and I set it up and I am using Spotify on it but I really want to listen to Radio 4 and BBC Sounds. The instructions are to open the Sonos app - fine and go to Settings fine and then go to Services and Voice - not find because my app doesn’t have this. I searched through all the radio channels and searched for BBC Sounds and it says it has nothing. I just don’t know what I need to do. 

I am running approximately 14 devices using iPhones, iPads and two separate Mac computers.   Everything iOS works fine but suddenly both controllers on OSX will not recognize the system.  I have deleted a reinstalled the OSX apps, reset Modem and Wifi Routers.  I have checked the firewall settings and there have been no changes to the system, just stopped working and no help. I’ve been on the help line for 30 minutes with someone who seems to know less than me and I’ve been a user for 15 years.  All the iOS devices continue to work, really frustrating that I can select and run the system from Spotify better than using the Sonos app.   Roon endpoints will be my next stop.  Anyone with something other than start over?

When I select a Spotify song in the Sonos app and checkmark all or a subset of the Sonos speakers on my wireless LAN, the speakers will randomly mute and unmute before gradually settling into the specified song and configuration. This process can require almost a minute, presumably while the network services finish negotiating?Across my townhome I have seven (7) Sonos Five speakers, plus a small theater with an arc ultra, sub mini, and two Era 300s.I have a relatively high-end wireless router (a Nighthawk with 40-50 device capacity).I’d like to be able to select a song, check a subset of the speakers, and have the music reliably begin on the target devices without latency.