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Mo Riy
Contributor I
May 21, 2024
Answered

ikea Symfonisk unable to setup

  • May 21, 2024
  • 20 replies
  • 2505 views

Hello everyone 

hope you are doing well ,

 

I just started my journey into Sonos and i chose to start with ikea symfonisk book shelf gen2 

however It wasn't my lucky day :/ since I bought it 4 days ago and all the trouble to set up with the new app 

however I was happy and jump when I saw today app release 

and end up adding the device however at the end it ask for update and showing error 1002 

and wont show any device in the system 

i had used several phones android ipad iphone 

also tried another email account 

 

all unfortunately not working 

 

please shear your thoughts and even any have smiler issue after the app update today

ios 80.01.10

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Best answer by Swanz99

Update: Sonos dropped a new app update today and my speaker finally updated! It’s all working now. 

20 replies

Mo RiyAuthor
Contributor I
May 21, 2024

This have been resolved using the mac os sonos app 

ToBu
Lyricist I
May 21, 2024

I have the same trouble. It doesn‘t work with iPhone or iPad.

Mo RiyAuthor
Contributor I
May 21, 2024

I have the same trouble. It doesn‘t work with iPhone or iPad.

I was able to resolve it through mac os installing the sonos app on it 

Dendritic Axon
Lyricist II
May 22, 2024

Same. I’ll try the new app tomorrow but this has been disappointing for my first Sonos experience 

    Mo RiyAuthor
    Contributor I
    May 22, 2024

    Same. I’ll try the new app tomorrow but this has been disappointing for my first Sonos experience 



    its indeed as the product becomes useless 

    alientourist
    Lyricist III
    May 22, 2024

    Hi.

    I did not think you could setup new devices using the macos (or windows) apps. That you must use the mobil device apps for this. Have this changed and I’ve missed it? Or am I not understanding what your problem was and how you managed to resolve it?

    Dendritic Axon
    Lyricist II
    May 22, 2024

    Updated OS and Sonos app overnight. Fresh start this morning. Made it as far as the Sonos app saying that the speaker needed an update, then it froze. Can’t go forward so I tried going back by resetting it. Zero.

    legoose
    Lyricist I
    May 23, 2024

    how do you set up using the Mac Sonos app? I don’t get an option to set up, rather just learn how to set up which brings me to the download page of the app on the site. Purchased 4 of these units to set up for a small restaurant and none of them can be set up.

     

    Airgetlam
    Airgetlam
    May 23, 2024

    You don’t. The Mac and Windows apps had their administrative functions ( read setup) removed years ago, and were put in ‘maintenance mode’. All setup functions are restricted to the mobile device controllers. 

    Bruce
    Airgetlam
    Airgetlam
    May 23, 2024

    However, the desktop apps still work well to control music playback. 

    Bruce
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