Contributor I

iHeart Radio not recognizing my location

Forum|Forum|3 years ago
September 24, 2023
5 replies
1954 views

iHeart Radio app service in Sonos is not recognizing my location when playing radio broadcast of local sports game. It plays a continuous loop saying I am outside the broadcast area. I can play the same exact broadcast using the IHeart Radio app on my iPhone. All location services are ON for Sonos and IHeart Radio apps.

iHeart radio

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106rallye

Is the US set as your country of residence on your profile on the Sonos website?

B

BobbyBoyAuthor

Contributor I

Yes

Jamie A

Sonos Staff

Hi @BobbyBoy, welcome to the Sonos Community!

If your region is set correctly, try re-authorizing iHeartRadio in the Sonos app. You can do this by going to Settings → Services & Voice → iHeartRadio → Reauthorize Account. After doing that, check if you’re still getting the same issue as stated in your original post.

If that step doesn’t help, I would suggest reaching out to our support team for further assistance, as they have the necessary tools available to help you troubleshoot this issue.

I hope this helps!