I want a refund

Yeah, tell us how that works out. 

As an avid Sonos customer, nothing is working out for me. The company is treating us like guinea pigs.

Instead of posting silly rants about refunds you know aren’t coming, how about you detail what problems you are having, so we can suggest a solution?

The solution is to:

ROLL BACK THE APP UPDATE

If you are outside of 90 days from purchase, Sonos doesn’t do refunds.  Within 1 year, you are under warranty and can get a replacement for faulty hardware.  This isn’t a hardware problem though.

Sonos has provided discounts for future products,  again only for hardware issues, and that’s not viable give the volume of people reporting issues..  Besides, you don’t want any future products.

ROLL BACK THE APP UPDATE

That’s not getting you anything more than your request for a refund.  So I ask again, how about you detail what problems you are having, so we can suggest a solution?

jgatie,

Its painful obvious that there is an air of privilege going on here is light of the app mishap, which I would be the first to admit IS Sonos’ fault. But the ranting seems to indicate the some users have a need to belong to something. And that something is negativity directed at a company who has been working to provide functionality request to all,.. regardless what type of networking equipment is used in their homes. They who spew all the negativity offer nothing that will help anyone here.

We have heard ALL the rants in this community as well as others. The app is bad. We ALL know the app is NOT working for some and they need answers.

Instead of simply ranting to rant, in a place designed to assist each other robolab, describe your issues so that some assistance can be provided to you. Even if that assistance doesn't come directly from Sonos

ALL MY MONEY BACK INCLUDING MY EXPENSES

Purchase a Sonos amp outdoor speakers and outdoor base only to find out that  amp doesn’t  work, my tech upfront told me before he open equipment that it was not going to work, i insisted to continue, and after ½ day of installation and trying to connect they  gave up and still cost me $800 dls, the technician is a profesional installer and installs  Sonos everyday he said the amp  application won’t work he spend 3 hrs on the phone and he was told they have the app issue and they are sorry about it, who is responsable for a reimbursement  on faulty equipment? This is false advertisement the equipment doesn’t work.

I understand your frustration.  Unfortunately your tech was right.  Hopefully you purchased the equipment from a retailer who has a good return policy.