I've rolled back to version 16.1

How to so so in iPhone? This update us a complete disaster!

i habe an old iOs backup, would that work to restore?

Thank you ChrisJC! I followed your instructions and was able to revert back to 16.1. Such a relief. I’ve come to depend on my Sonos system in many areas of my life, especially now that I’m raising my special needs granddaughter. Playlists, alarms, numbered volume controls, adjusting speakers easily and efficiently in every room is crucial to helping her regulate her mind and body and also to falling asleep and staying asleep each night. Despite feeling relief that the “old” version is up and running again, I am researching Sonos alternatives so I have a backup in place when Sonos pulls this utterly stupid move again--which I’m sure they will. Sonos developers are clearly not Sonos users.

Thank you so much for the tips to uninstall and then reinstall the old version. What an utter shit show caused by Sonos Dev team. The Sonos arrogance in NOT owning this disaster is just as disturbing. I gave up after about 40mins waiting on hold to talk to someone to get my system fixed. I used to tell all my friends and family about how awesome Sonos is ... NO MORE... I will NOT recommend Sonos to anyone anymore. Your lack of communications, your lack of assistance, your lack of taking ownership in this HUGE screwup has erased any confidence in Sonos that previously existed. 

The new app is garbage - so thankful I'm on Android & could follow the steps advised by ChrisJC (thank you).

I've been using Sonos for years mainly to replace clunky (but fun to configure!) Squeezebox solutions to access music I own, in the format I want, with metadata and album art just the way I like it on the type of storage platform I prefer.

It defies logic to take something whole, strip out 70% of it's substance and replace it with something sub- standard dressed up in marketing bull, and I don't understand why Sonos risk destroying multiple consumer relationships, 20 years+ in my case.

Along the way, it seems.that Sonos has forgotten that music is personal. I take it personally that I can no longer enjoy my music the way I want to enjoy it with the new Sonos app.

I'm not a dinosaur and happily adapt to change in my personal and professional life. Even when other Sonos decisions were questioned (S2 vs. S1 for example) I've kept the faith as Sonos still provided the best  software and hardware platform experience for me to enjoy my music. 

However destroying the S2 app for the dog mess that is the new app is unforgivable. I will be researching my next music platform of choice as I no longer trust Sonos or the incompetent app strategy and direction the company appears to be heading.

I would be sacked if I delivered something of the 'quality' of the new Sonos app in my business.

Al

Does anyone know a better sonos alternative? Does sony/bose/b&o offers something similar?

Thanks for the information. The new app is a disaster. Now my family members can use the old app again. As i read on another forum “This is not een update but a downgrade to the stoneages”.

Sonos how can you do this?

This is a general thank you to those who gave the information on how to get the previous app back. 

We now have access to our Sonos system, music library etc.

The new app is rubbish, it wouldn't connect to our Sonos hardware and we had lost all our radio stations, music library etc. What on earth is Sonos doing dumping this rubbish app on their customers.

This new update is just yet another turd in a string of some of the worst software management I ever been subjected to.  I honestly don't know why I continue to buy their products, the app has NEVER worked well or consistently.  Its an embarrassment whoever has been in charge of the Android app development over the years should be ashamed.

Another thankyou to @ChrisJC.

To allow you to install the downloaded image, you need to go to Settings > Apps > Special access > Install unknown apps. This gives you a list of apps that can access files. You need to enable the feature for the app that you use to show lists of files, in my case File Manager +. You can then go to that app and open and install the download. 

Add an aside, anyone want to open a book in how long it takes for Sonos to backtrack on this release, probably accompanied by a weasel-worded non-apology!

Just did it, easy peasy, worked flawlessly, back to a less clunky app with a queue option as long as I want it to be…

Thank you ChrisJC!