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14 replies

controlav
Lead Maestro
Jul 26, 2024 12:54 PM UTC

Resetting your devices wasn’t a great idea. you should have just fired up the Desktop app, your devices were fine. Now they are not.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
FergusonAuthor
Avid Contributor I
Jul 26, 2024 1:04 PM UTC

I followed the instructions from Sonos. Looks like I've wasted £3000

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jgatie
Jul 26, 2024 1:06 PM UTC

I followed the instructions from Sonos. Looks like I've wasted £3000

 

Actually, the “instructions from Sonos” on resets are spelled out quite clearly right here:

 

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skullc
Prodigy III
Jul 26, 2024 1:09 PM UTC

I think all of your devices don’t support BLE so the new app will not see them for WiFi connection 

plug the playbar into Ethernet and follow the reset instructions above 

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Network= livewire cpe pro 3 +eero 6 pro wireless
controlav
Lead Maestro
Jul 26, 2024 2:59 PM UTC

I followed the instructions from Sonos. Looks like I've wasted £3000

 

Actually, the “instructions from Sonos” on resets are spelled out quite clearly right here:

 

Wow that’s a great FAQ, never seen that before. Sadly the Reset Instructions page doesn’t refer back to it, which might help.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
FergusonAuthor
Avid Contributor I
Jul 27, 2024 1:19 PM UTC

I enjoyed listening to music on my Sonos speakers. I'm not a computer buff. I expected the products to last longer than 8 years.without complicated intervention.

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Senior Virtuoso
Jul 27, 2024 3:23 PM UTC

I enjoyed listening to music on my Sonos speakers. I'm not a computer buff. I expected the products to last longer than 8 years.without complicated intervention.

They do - indeed Sonos are still supporting many products from 15+ years back. Sure, there’s a software issue at the moment but the speakers do still work and are still supported. 

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FergusonAuthor
Avid Contributor I
Jul 27, 2024 3:28 PM UTC

They might be supported but it is beyond my knowledge to resolve the problem. 

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Senior Virtuoso
Jul 27, 2024 3:38 PM UTC

They might be supported but it is beyond my knowledge to resolve the problem. 

Ahh, different problem. Since this is a user community, a polite request for help usually gets a better response than any other approach. 
 

Since you’ve reset your speakers they are, in effect, new products - they have no details of your network, etc. You need to install them again, as you did when you first bought them. 
 

As suggested above, it may be best to start with any that you can connect with an Ethernet cable and then get the wifi connections going. 
 

If you need more help and advice, there are folk on here that are willing to try to assist you. 

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FergusonAuthor
Avid Contributor I
Jul 27, 2024 3:41 PM UTC

I've tried all that and still nothing not able to upgrade. I'll chill this weekend or I would bin them through frustration.

Thanks for the reply.

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