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mvosloo
Trending Lyricist III
December 24, 2024

I finally solved my missing music and Music Libary problem

  • December 24, 2024
  • 14 replies
  • 1833 views

Music Library problem finally solved…… (for me)

First of all, originally I couldn’t access my Music Library at all. I managed to solve this but then had the problem that once I could see my Music Library in the SONOS app (iPhone and desktop), it was showing as empty ie no music.

If you can’t even access your music library at all then read this article, it might help but read the rest of my comments first:  Adding a Music Library share | Sonos Community

If you need help creating a local account on your PC, this will help: How to create a Local account in Windows 11 - Microsoft Community

If you then have your Music Library showing but it’s empty (ie no songs, albums etc,,,) then this is what I did.

My original music library was in my OneDrive folder under \Music\Music Library. This was shared through a local account I created named SONOS. Through this I could add and see my ‘Music Library’ in the SONOS app but it was empty ie no songs, albums etc.. showing. Sharing OneDrive, the Music folder and Music Library folder to the SONOS account made no difference.

So…..  I created a folder on my D drive outside of OneDrive (D being my data drive - C drive being my system drive) called SONOS Music, copied all my music to this and shared it to the local SONOS account. I then added this as a Music Library through the SONOS desktop app and lo and behold all my music appeared and is now accessible and playable through the desktop and iPhone app.

The only other thing I did although I’m not sure if it helped, is that I searched for Media streaming options in Settings on my WIN 11 PC and enabled it (this allows all devices to access shared media from your account's personal Music folders to other users (same computer), computers, and DLNA supported devices on your network). As an aside, this created a Music Source on the desktop app called Windows Media which displayed all my music - but this Music Source didn’t appear on the iPhone app. 

As another aside, although I could add my original (albeit empty) shared Music Library through the desktop app, when I tried to add it directly on the iPhone app (instead of through the desktop app) it denied me access (user name or password incorrect despite these working perfectly on the desktop app). 

Hope that this helps some of you.

Mery Christmas

 

btw I couldn’t create this topic as a conversation, it would only allow me to create a question 

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    14 replies

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    Corry P
    Corry P
    Sonos Staff
    February 24, 2025

    Thanks ​@Forgemaster, I appreciate the appreciation! 😁

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      mvoslooAuthor
      Trending Lyricist III
      March 15, 2025

      Yeah well done Corry, you fixed the problem! 
      Oh wait! You didn’t. I did.

      oh and btw the latest update has screwed everything up again. Now (like many others apparently) the app can’t find my speakers most of the time.

      But hey it’s only me that’s having problems so that’s Ok.

      PS I know you’re trying to help and it’s not your fault. But don’t tell me everyone else is happy with the new app - they’re not. Every SONOS thread and review is slagging off this new app because it’s an absolute disaster for anyone who owned a SONOS system older than a couple of years.

      Corry P
      Corry P
      Sonos Staff
      March 17, 2025

      Hi ​@mvosloo 

      Yeah well done Corry, you fixed the problem! 
      Oh wait! You didn’t. I did.

      I did not claim that I had.

      oh and btw the latest update has screwed everything up again. Now (like many others apparently) the app can’t find my speakers most of the time.

      But hey it’s only me that’s having problems so that’s Ok.

      Who said that? If I gave that impression, I apologise, but I really don’t think I did.

      PS I know you’re trying to help and it’s not your fault. But don’t tell me everyone else is happy with the new app - they’re not.

      I said no such thing. Here is what I said:

      Yes, everyone who is negatively affected by the new app disagrees with the assertion that it is mostly better now - and who can blame them? Not I. The fact remains, however - and we have metrics to show it - that it is now better for most users.

      Every SONOS thread and review is slagging off this new app because it’s an absolute disaster for anyone who owned a SONOS system older than a couple of years.

      That assertion is simply not accurate - there are plenty of systems older than 2 years that are working well.

      If you were to spend a lot of time hanging about in a hospital, you might come to the conclusion that everyone in the world is sick, but it would be just as inaccurate, and it would be so for the same reasons.

       

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        mvoslooAuthor
        Trending Lyricist III
        March 17, 2025

        ​@Corry P 

        Perhaps SONOS should update their customer support courses.

        To keep on telling users that: ‘...we have metrics to show it - that it is now better for most users’ and that ‘there are plenty of systems older than 2 years that are working well’ is not going to placate the many, many users that have and are continuing to have problems with systems that in many cases cost thousands of pounds/dollars.

        Your CEO has resigned because of this fiasco and your CMO, CCO and your Chief Product Officer, have all left in the last month. In addition SONOS have had to lay off 200 staff, there are literally hundreds of press reports detailing the complaints and failures of the new app and every update that is meant to fix problems introduces new ones.

        It’s rumoured by a lot of knowledgeable sources that this app update was rushed out to support the SONOS Ace headphones launch and, if so, to keep on telling us that it was to enhance our experience is incredibly disingenuous. 

        Your ex-CEO wrote a letter of apology acknowledging the faults in the app (and I seem to remember that he had to do the same when the S2 app came out and bricked a lot of expensive SONOS hardware), which to me is a pretty good indication that it is a serious issue.

        More than 30,000 users emailed the ex-CEO to complain about the new app and the rule of thumb is that if 10 complain there are 26 other unhappy customers that didn’t (so simple maths puts this at nearly 110,000 unhappy customers and that’s not counting the other complaints through the SONOS community, Reddit etc… who didn’t send an email which also need to be multiplied by 36).

        I know that this isn’t your fault and that you are only trying to do the best for the company you work for, but to nit-pick through a customer’s complaint (and yes I was venting because I had just spent 3 hours trying to solve what I thought was a new router issue to find it was a SONOS latest update issue) is not the way to win back disgruntled customers.

        Your job is to make me feel better and solve my problems, not to passively aggressively annoy me so that I feel I have to write this response.

        PS - is my solution to the Music Library issue now part of your guidance for those with Music Library problems? Just checked. No it isn’t…..

         

         

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