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RJJR
Contributor I
March 30, 2024
Answered

I can't connect to Homey Pro.

  • March 30, 2024
  • 5 replies
  • 728 views

Has anyone had same problem and know of a fix?

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Best answer by RJJR

Problem resolved.  My Sonos Boost was the problem.  Factory reset and re- added correctly. 

5 replies

Airgetlam
Airgetlam
March 31, 2024

What is Homey Pro, and why should Sonos connect to it?

Bruce
106rallye
106rallye
March 31, 2024

For the Homey Pro, see https://homey.app/en-us/homey-pro/

@RJJR Can you tell us what steps you have tried already? https://homey.app/en-us/talks-with-homey/sonos/

    RJJRAuthor
    Contributor I
    April 1, 2024

    I have tried to add SONOS TO HOMEY i follow all steps and agree for homey to use sonos hit okay and it says you can now close this window,  i close it and it goes to homey window and the spinning wheel spins and never changes. I removed both homey and sonos apps, reinstall, still  does same thing. I even removed Sonos from my old smartthings hub. I have also contacted homey and have no answer yet. I've  also sent diagnostic to both companies. I'm going to call sonos this morning to see if they can figure it out and use tools they have available. Fingers crossed. Thanks 

      106rallye
      106rallye
      April 1, 2024

      Ok. Seems you’ve already done a lot. I can’t think af anything more. Could you post a resolution (if you get one) here?

      RJJRAuthorAnswer
      Contributor I
      April 1, 2024

      Problem resolved.  My Sonos Boost was the problem.  Factory reset and re- added correctly. 

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