Skip to main content
RobbertM
Contributor II
May 14, 2024
Question

I can not connect to my music library on Mac. Access is denied

  • May 14, 2024
  • 20 replies
  • 1321 views

Hello,

 

Today may 14, the systeem checked for updates, so I did.

And my music library disappeared. 

All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password.

 

Yesterday I noticed the android app was updated too, and music library was not an option anymore.

So what is going on and how can it be solved?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    20 replies

    Show previous replies
    Dpaulyn
    Trending Lyricist I
    May 21, 2024

    On PC browsing to library location will not work. What worked for me was indicating the location as if it were a networked location i.e. \\mypc\wherever library is located. 
    Library back working again. 

    RClark
    Contributor I
    May 22, 2024

    I lost my connection as of yesterday, May 20.  I’m on an HP PC.  This is the error I get:

     

     

    Callycoco
    Lyricist I
    May 22, 2024

    I am a Mac user- also on 12.7.5 and have lost access to music library since latest Sonos update. I hope this is sorted before mid June. 

      Pete Dilloway
      Trending Lyricist I
      May 22, 2024

      22nd May.

      I updated to MacOS Sonoma two days ago. No library in Sonos settings!

      I thought it was the Mac update that caused it. Now I know better 

      What a complete and utter shambles.  Shame on you Sonos.

        Geliko
        Lyricist I
        May 23, 2024

        Same for me, all disappeared and cannot be updated again, neither on Mac, iPhone and iPad

          Geliko
          Lyricist I
          May 23, 2024

          I don’t have a stereo equipment anymore, so fully depending on SONOS, expensive gear hanging everywhere and useless. I only can listen my music by VLC on my Mac! What a crap!!

          If SONOS doesn’t fix this, are there alternatives’ Thanks

          Quickaspeter
          Lyricist II
          May 23, 2024

          Hello,

           

          Today may 14, the systeem checked for updates, so I did.

          And my music library disappeared. 

          All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password.

           

          Yesterday I noticed the android app was updated too, and music library was not an option anymore.

          So what is going on and how can it be solved?

          I don’t have a stereo equipment anymore, so fully depending on SONOS, expensive gear hanging everywhere and useless. I only can listen my music by VLC on my Mac! What a crap!!

          If SONOS doesn’t fix this, are there alternatives’ Thanks

          Same here...as per Sonos suggestions I re-set my firewall and still cannot play my music library. Very sad SONOS!!!

          DanSpear
          Lyricist I
          May 23, 2024

          I am getting the exact same problem, on Windows. A weird message about a shared folder, which it isn’t, and no access to my music library, the primary reason I use Sonos. It did an update right before, which displayed an error message with no details, but when I tried again said that it was done. I uninstalled and reinstalled and had the exact same sequence occur.

          Very disappointed customer here.

          AcousticMuse
          Lyricist I
          May 26, 2024

          Same problem, on MacBook. I buy my own music and have over 600 GB of music I can no longer play through my SONOS speakers. If they do not fix this I will politely ask for a full refund on all of my Sonos equipment, as they have rendered it useless.

            lhawli
            Lyricist I
            May 30, 2024

            Same!

             

            Terms & ConditionsAccessibility statement