I bought a new computer and now my Sonos app tells me everything is "incompatible"

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I have three Sonos speakers and I love them. But I guess my soundbar is technically “S1” and when I installed the Sonos app on my desktop everything broke. Then I called support and the guy basically told me to give up on my soundbar and that the phone app can only help me with S2 compatible tech. His other solutions wanted me to connect directly to the router with wires I don’t have.

This is nuts. I bought hardware from Sonos, it’s THEIR job to make the app work, not mine. So, rather than rely on Support (that used to be helpful) or massively complicated support docs about downgrading my system, I figured I’d ask others who live IRL.

Can't Connect to Sonos

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Corry PAnswer

Sonos Staff

Hi @Dan Gainor

Welcome to the Sonos Community!

I think you have misunderstood - it is your Sonos Bridge which is incompatible with S2, and you were asked to remove it. Your Playbar is absolutely fine.

I suspect you still have the Sonos S1 (black icon) app installed on your computer. Please uninstall it and install the Sonos S2 app (gold icon) instead. You can get S2 from our Downloads support page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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AjTrek1

@Dan Gainor

Make sure your network on your PC is listed as Private and not Public.

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