Contributor I

How to Roll Back from 80 to 16.1

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Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.

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J

jbffau

Lyricist I

Thanks for this Chris. It worked easily and my blood pressure has gone down again.

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M

Maxxmusic

Lyricist I

Is there any way to rollback for Apple IOS. The app is really crap. Can’t even login any more for adding devices and lost services.

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skullc

Prodigy III

Is there any way to rollback for Apple IOS. The app is really crap. Can’t even login any more for adding devices and lost services.

Short answer is no

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Network= livewire cpe pro 3 +eero 6 pro wireless

D

Dr. Cogent

Enthusiast II

Is there any way to rollback for Apple IOS. The app is really crap. Can’t even login any more for adding devices and lost services.

Yes. Start a class action lawsuit against SONOS

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P

pbm6

Lyricist I

Another unhappy customer with the new app. Please revert to allow us back to our muisc libraries or roll the app back.

I’ve been a Sonos user from the start and advocate but no longer.

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G

ggodecAuthor

Contributor I

Sadly, I am on an iPhone - I saw the post yesterday on rolling back mentioned but it is only for Android.

Does anyone from Sonos actually look at these chats or care at all about customer satisfaction or loyalty. I’m now working go on Plex in my spare time to try and have that front end my library. I emailed all the execs at So os as well, no luck. Trying a call with support management later today. I’m not hopeful but will spend hours of my life solving this problem that should never have happened.

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O

One Last Chance

Contributor I

Thanks for the link and method of roll back to 16.1; has worked for my Android phone! Playlists, searching my NAS based media library all now accessible and functional.

Sonos should apologise and allow everyone who wishes to stay with the S2 App to do so. It should be available on the Apple and Play Stores ASAP. Work arounds like this should not be needed.

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L

Louisdog

Lyricist III

Uninstall version 80 and download the 16.1 apk here

https://apkpure.com/sonos/com.sonos.acr2/download/16.1#google_vignette

Mine all works as before.

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Asgorath

Chromatic Producer I

Adding my +1 to this.. roll back this release until its fixed. Offer the old app .. and next time perhaps do at least some QA testing before releasing stuff.

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C

Chiefrude1

Lyricist I

Another feature that now seems to be missing is the volume scale when streaming music - at least for Pandora, which is all I stream. The volume slider used to have a numerical scale so that I could set volume consistently. Now there is no scale and it’s trial and error every time I change from room to room or from my music library to streaming. Really?! This is pretty basic.

None of this app makes sense, but removing the numerical scale was just plain stupid. You summed it up perfectly.

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