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Avid Contributor I
Dec 16, 2024 2:53 PM UTC

How do you manage to get the visual track information to keep up with the track being played. It used to work but not now.

Help. My Sonos takes about 4 attempts before it will play. Then the visual information does not keep up with the track being played. If the system plays for longer than two hours I receive the famous "no products found " message.  Meaning everything freezes. So frustrating.  Any ideas. I'm not a computer engineer IT graduate. I bought Sonos as a plug and play. 

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2 replies

Stanley_4
Grand Maestro
Dec 16, 2024 8:08 PM UTC

The Sonos FAQ has some suggestions but the easy route is to call Sonos Support and let them look at the internal data hidden from us users.

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FergusonAuthor
Avid Contributor I
Dec 17, 2024 6:05 AM UTC

I've been there with Sonis support.  All their ideas and solutions failed.  Sonos is not muchbyse atvthe moment.

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