How do I remove disabled items from Sonos Favorites in the new Android app #2
I would have added my comment to an already existing question, but that topic has been closed and the matter has still not been fixed.
As a professional video games programmer I will try to be as objective as I can without it sounding as though I’ve just spent £3500 on a complete pile of rubbish. If SONOS spent half as much effort on fixing the numerous bugs in their software as they do on advertising their products their customers would be much happier.
Sonos support are aware of these bugs and are nearly as exasperated as the customers.
The only solution to this problem is to get a statement from the CEO who should be fully aware of these software bugs (if he/she isn’t the they should be sacked) and what they intend to do about them. Who is on the programming team? Why hasn’t this been addressed? Do they have a producer, and why haven’t they been fired? Your customers need to be reassured and this need to come from the top - Now.
Having every customer hating your guts is not a good look for any company. Having your forum people closing topics because customers are upset does not provide a solution.
I’ll try to summarise the issues briefly and clearly.
- Broken favourites do not show up onthe desktop app and so can’t be deleted
- Broken favourites do show up on the phone app but there is no way of deleting them
- A Sonos system cannot be reset through software. Therefore resetting a system involves climbing on ladders, steps and chairs in order to access systems bolted in place
- Album artwork has been broken for many years and people are very angry and frustrated
- The people would like to know why there are so many ‘software updates’ and yet none of them address the vital bugs and issues that have existed for many years - why???