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User813872
Contributor II
September 21, 2024

Here we go again

  • September 21, 2024
  • 4 replies
  • 151 views

SONOS has done it again. My system shows each of the 5 products I have. When I go to play anything I get the message 'Sonething went wrong'. Apparently I have no SONOS products, although my system list shows I have and all white lights are on. 5 bar wifi, ithwr products like laptop, iPad ohone working fine. Closed and restarted app. Still the same problem. Tried cintroller from a different device (iPad instead of Android) no difference. Any ideas anyone? Or is it finally time to change brand. 

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    4 replies

    Skiier
    Lyricist I
    September 25, 2024

    I have the same problem.  I get that message, or “ Device not connected to internet” ( which it is). The loading times are infinitely long.  Is it time to switch to Bose?

     

    Skiier
    Lyricist I
    September 25, 2024

    I should add that I called them and despite the techie working away for 30 minutes of my time, my system was the very same.  

     

    Surly
    Surly
    Contributor I
    September 25, 2024

    SONOS has done it again. My system shows each of the 5 products I have. When I go to play anything I get the message 'Sonething went wrong'. Apparently I have no SONOS products, although my system list shows I have and all white lights are on. 5 bar wifi, ithwr products like laptop, iPad ohone working fine. Closed and restarted app. Still the same problem. Tried cintroller from a different device (iPad instead of Android) no difference. Any ideas anyone? Or is it finally time to change brand. 

     

    I'm in the same situation.

    I'm so done with the fixes that never work.

    This has been the most excruciating painful experience I've had to put up with in a very long time! Yet I was given the privilege to PAY for it!

    I've been a customer for over 16 years but I'm done. Once they get this POS system working I will sell it at a huge discount if I can find an unsuspecting sucker to dive down the rabbit hole of aggravation and disappointment Sonos has come to offer for it's so called superior products.

    Dj_Nimbusus
    Contributor I
    September 26, 2024

    God, how I miss an answer from SONOS!

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