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DougAnderson
Contributor II
June 29, 2022
Answered

Help with CBC Service on Sonos -- programs "no longer available"

CBC Service problem: For the past couple of days, any CBC program I try vis the service in Sonos is "no longer available." Streaming works fine on the CBC Radio and Music app, but not via Sonos. Any tips?

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Mr. T
Mr. TAnswer
June 29, 2022

The outage also now recorded here Sonos Status

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17 replies

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AlbertRuby
Lyricist I
June 30, 2022

Further to Mr. T, the Sonos status page states

CBC Radio & Music - playback issues
Identified - We've identified a problem with CBC Radio & Music on Sonos and are working with them on a fix. You may be unable to start playing music from CBC Radio & Music until it’s resolved.
Jun 29, 19:33 UTC

Vancitylollz
Lyricist I
June 30, 2022

This whole thread was EXTREMLY helpful, I was starting to get a little sad.

SO glad its just a glitch.

Cheers everyone.🍻

    Winter S
    Trending Lyricist I
    June 30, 2022

    I received a reply from CBC tech support stating the same thing as Sonos, that they are aware of the issue and working on a solution.

    I suspect it might take until next week considering the long weekend for both Canada Day and the Fourth of July is getting underway.

     

    Thank you for your email to the CBC.
    Apologies for this inconvenience.
     
    The CBC Music app on Sonos has been experiencing some technical issues for the Radio One and CBC Music live streams.
     
    We are aware of the issue, and are working on a solution.
     
    Please reply back in a short while if the issue doesn't clear up.
     
    Thank you for confirming that are still able to stream CBC live Radio and Music stations on     cbc.ca/listen website, and on your phone via the CBC Listen App.
     
    Wishing you a good weekend.

    CBC Client Services

    GoldenBoy
    Lyricist III
    July 2, 2022

    Interestingly, CBC Edmonton via TuneIn works for me, but only Edmonton, not Vancouver, not Toronto or any other cities. 

    klhollihan
    Contributor I
    July 3, 2022

    I usually  tune in on Sunday afternoons and am glad to read this thread!  Thanks everyone.

     

    Winter S
    Trending Lyricist I
    July 5, 2022

    Problem has been fixed, it’s working again today.

      ings
      Enthusiast II
      September 8, 2022

      Unfortunately the problem is back, although this time only for the main CBC Radio 1 Toronto stream. The stream frequently stops and restarts, and occasionally fails to connect at all. I have experienced the problem with two different Sonos installations.

      I reached out to CBC and they pointed to their status update about this ongoing issue (see link below) and asked that Sonos contact them at audiencehelp@cbc.ca in order to resolve this.

      Note that the problem is *only* with the CBC Radio One Toronto stream, so perhaps when the CBC’s URLs were updated by Sonos Radio this one got overlooked?

      https://cbchelp.cbc.ca/hc/en-ca/articles/6640395359899--NEW-Issues-connection-to-CBC-Radio-networks-on-internet-devices

      How do I ask/get Sonos to reach out to CBC as the CBC has requested? Thanks.

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