Help Needed: Error Code 30 After App Update

Question

updated to the new app version 80.02.04 yesterday. After the update, the app prompted for another update, which consistently results in error code 30.

Today, I tried the following troubleshooting steps:

   •   Performing a factory reset
   •   Connecting via an Ethernet cable
   •   Resetting my router
   •   Reinstalling the app
   •   Connecting using a mobile hotspot
   •   Using different devices for the update (both iOS and Android)
   •   Taking my Arc to the office and connecting to the company WiFi
   •   Downloading the old version of the app

Unfortunately, none of these steps have resolved the issue.

I feel like I’ve tried everything possible and I’m feeling quite desperate. Any help or suggestions would be greatly appreciated.

bockersjv · Accepted Answer

After a quick Google of your title I found this that may help:-

https://support.sonos.com/en-gb/article/error-30-when-updating-sonos

But you have tried most so maybe try contacting the telephone support desk, this is promarily a user forum rather than pure Sonos support

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