Enthusiast I

Has Napster replaced Pandora?

Forum|Forum|1 year ago
December 7, 2024
68 replies
2529 views

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”. What has changed?

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Pinned Reply By Jamie A

Hi @AustinJerry & @mduf,

Thanks for checking, I’ll report back to the team to let them know. When I last spoke with them it did seem like they had other fixes in mind, so I think another update should come sooner rather than later.

If you two have your Sonos accounts under the same email address as your community account, could you please submit a diagnostics after starting playback and seeing the wrong logo in the app. You don’t need to reply with the diagnostics number if that’s the case, just reply here that you’ve sent one and I can forward it to our engineers.

Again, if there are any updates I’ll reply here and let you all know.

Show previous replies

T

TT62SRQ

Lyricist III

Is there a solve for this? It happens all the time and it is not ideal.

Jamie A

Sonos Staff

Hi @AustinJerry et al,

I’ve checked with our engineers and they’ve let me know this should be resolved. Can anyone who still has this issue make sure they’re running the latest app version and speaker firmware? If you open the Sonos app and go to Settings → System → About My System, the version should be “57.22-61300”.

If the app doesn’t show this version, make sure you’re up to date by checking checking if there are any updates available on your App Store, as well as performing the update through the Sonos app. If anyone is still having the issue, can you provide screenshots of the app showing you running the latest version and another with the issue still occuring.

I hope this helps!

T

TT62SRQ

Lyricist III

I am running on the “build” 572261300, the version shows 11.15.2. I run S1 app.

Still goes to Napster.

A

AustinJerryAuthor

Enthusiast I

Still showing “Napster”. I am running an S1 system, and the version numbers are shown below.

Moderator edit: Removed serial numbers and Sonos ID from pictures

T

TT62SRQ

Lyricist III

My system still changes from Pandora to Napster, and the song selections Napster make are not appropriate.

I will need to make some change in how I listen to music by the end of the month if Sonos does not resolve this issue.

Jamie A

Sonos Staff

Hi @AustinJerry and @TT62SRQ,

Thanks for letting me know and for the screenshots.

The version numbers you have on your end are the latest and, according to my details, this should be resolved. I’m following up with the team for more information on this but don’t have anything to share right now. As usual, if I do hear anything I’ll let you know.

My system still changes from Pandora to Napster, and the song selections Napster make are not appropriate.

As far as I’m aware, the issue of this thread is only visual, where the app incorrectly displays Napster instead of Pandora. If you’re noticing other behaviour, are you able to provide a screenshot or screen recording so I can reach out to the team with this?

T

TT62SRQ

Lyricist III

will try, but the songs are definitely not being selected by pandora. I listen to pandora through other mediums than sonos and the music selection is wonderful. When on Sonos and it “only visual” shows Napster, the music selection is terrible.

I logged this issue with Pandora, since I will cancel my pandora account OR sell my Sonos system in the next few weeks - my annual renewal for pandora subscription is approaching.

T

TT62SRQ

Lyricist III

No updates? Soon will be making some hard choices about what system I use and what streaming music service I use. Sorry Sonos seems to be not able to resolve this issue.

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