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Lexy
Contributor I
December 2, 2023
Answered

grouping playbar with the rest of my sonos speakers

  • December 2, 2023
  • 5 replies
  • 230 views

I have a playbar, sub, 2x play1 and 2x roam. For some reason I can’t get the playbar to group play with anything anymore. 
please help 

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Best answer by Ken_Griffiths

Maybe try a reboot of both your modem/router and Sonos devices and bring them back online in this order, one device at a time (let the device boot, settle & connect, before moving onto the next device)… 

  • Modem/Router
  • Wired Sonos devices
  • Wireless Sonos devices (nearest first and then the next nearest)…
  • Other devices

See if that works for you. If not then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

5 replies

Ken_Griffiths
Ken_GriffithsAnswer
December 2, 2023

Maybe try a reboot of both your modem/router and Sonos devices and bring them back online in this order, one device at a time (let the device boot, settle & connect, before moving onto the next device)… 

  • Modem/Router
  • Wired Sonos devices
  • Wireless Sonos devices (nearest first and then the next nearest)…
  • Other devices

See if that works for you. If not then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

    Airgetlam
    Airgetlam
    December 2, 2023

    One perhaps odd question…do they all show up in the Sonos controller at the same time?

    Bruce
    LexyAuthor
    Contributor I
    December 3, 2023

    Thanks for that I will give this another go. 

    Maybe try a reboot of both your modem/router and Sonos devices and bring them back online in this order, one device at a time (let the device boot, settle & connect, before moving onto the next device)… 

    • Modem/Router
    • Wired Sonos devices
    • Wireless Sonos devices (nearest first and then the next nearest)…
    • Other devices

    See if that works for you. If not then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

     

      LexyAuthor
      Contributor I
      December 3, 2023

      One perhaps odd question…do they all show up in the Sonos controller at the same time?

      Yeah they all show up in the app. When I select group and attempt to group I get a spinning wheel of death like it’s trying to and then it say can’t connect try again later. Then the play bar stops working all together…. This happens every single time I try to group them

        Airgetlam
        Airgetlam
        December 3, 2023

        That’s certainly odd, and shouldn’t be happening. I’d definitely second @Ken_Griffiths suggestion at this point. 

        Bruce
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