ghost boxes in sonos favourites in ios app

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I have some ghost boxes (dimmed out, don’t do anything when touched, can’t be removed when editing the list) in my Sonos favourites in the iOS app. On the web player they are not visible.

anyone know how I can rid of them or can Sonos fix this bug?

tia

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Sid-HarthaAnswer

Avid Contributor III

Fixed. I re-added Apple music. Removed it about 9 months ago. and I was able to delete those ghost stations. thanks for input everyone

MoPac

Headliner III

Can you do this?

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Sid-HarthaAuthor

Avid Contributor III

unfortunately not. upon hitting edit there is no minus next button next to the ghosts. I’ve tried deleting and reinstalling app. nothing shifts them.

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Airgetlam

That’s really odd (and thanks for the screenshot!)

I’d try a couple of things. First, I’d attempt a network refresh. Unplug your Sonos from power (or power down, if it is a battery driven speaker, it should be off), and then reboot the router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then open your controller and see if the ‘ghost’ items are still there.

If they are, then I suspect you’re going to need to call Sonos Support to discuss it. You may need to get through the Chatbot to speak to a representative directly.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce