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Turtles
Contributor I
August 26, 2024

frustrating & tempermental App

  • August 26, 2024
  • 36 replies
  • 489 views

The speakers won’t consistently play in a group - never an issue before - this is an app issue.

 

The app won’t recognise any music in the speaker section.

 

Have to totally shut down the app and the phone and have a hard reboot to have any chance however slim of it working. 

 

I will not be purchasing any more Sonos products until the App is properly working. 

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    36 replies

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    Corry P
    Corry P
    Sonos Staff
    August 30, 2024

    Hi @Turtles 

    There were people coming here with various issues long before the new app came out, and I see no reason whatsoever for that to have suddenly stopped - if things work for one person, but not for an other, it’s easy to make the assumption that there is a reason for that. Often, that reason is local.

    Given that we now know that the firmware on all your speakers match, we can rule that out as being the reason for your issues with grouping. Therefore, I do in fact come to the conclusion that the issue is due to local factors (it’s the only other reason I’ve ever heard of for the problem you describe). I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    It could, however, be as simple as rebooting your router by switching it off for at least 30 seconds - I recommend that you do this several times a year, and before calling in.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    TurtlesAuthor
    Contributor I
    August 30, 2024

    Hi @Corry P 

    i will contact tech support when I return from work commitments. It totally bizarre that the system doesn’t work consistently and really does make me think that the Sonos system is not fit for purpose.  Btw talk of Mesh and other clever tech stuff referenced by @John B seems to be such high level expertise that it is overwhelming. 
     

    Still no news on the fixes for the App….

    Giacomo Papa
    Lyricist III
    August 30, 2024

    but isn’t one of the benefits of the Sonos system that it in effect creates its own mesh? Surely one of the key features of such a system, and one that attracted me before I bought into it, is that it works effortlessly and is simple to set up and maintain?

     

    That isn’t really true (as you go on to say) for many users any more, particularly not for newer users.  SonosNet only runs if you wire at least one Sonos device to your network.  Sonos’ most recent speakers, like the Era100 and Era300, don’t have an Ethernet port, and are not capable of connecting to SonosNet if it is running.  I think this leaves Sonos more vulnerable to the vagaries of different mesh systems.  SonosNet was a mesh system way ahead of its time, when domestic mesh networks were unheard of, and most users’ networks were incapable of supporting Sonos.  Sonos appear to think SonosNet has had its day, and it most definitely isn’t a selling point anymore.

    John,

    This may not be true now, but when I bought my kit, it was high on my list of priorities. As I have a Connect attached through Ethernet, I am still using this approach. Maybe I should try resetting all up on my network mesh rather than Sonosnet and see how that works.

    but as I say, it should be child’s play to set up, it use to be, but isn’t anymore.

     

    John B
    August 30, 2024

    @Giacomo Papa . I would never encourage anyone to abandon SonosNet. Using SonosNet has actually been an effective fix I have recommended in many topics on this forum.  I was just pointing out that Sonos are gradually withdrawing it as an option for users with newer gear. . For many existing users it will be the best choice for many years to come.

    But I think we have now gone rather off-topic.

    TurtlesAuthor
    Contributor I
    August 31, 2024

    @John B @Giacomo Papa 

    what is Sonos Net

    What Does it cost?

    John B
    August 31, 2024

    @John B @Giacomo Papa 

    what is Sonos Net

    What Does it cost?

    Hi.  I realty don’t think SonosNet is relevant to your issues, but I’m happy to answer your question.  The Sonos system is capable of setting up its own wireless network.  It is created automatically when any Sonos device is connected by Ethernet to a router.  It was essential when Sonos launched because most home WiFi networks were incapable of supposing the communications required by Sonos to keep music playing in sync in several rooms.  It is a “mesh” type of network, which just means that every device is capable of acting as a “repeater”, passing on the signal tp more disytant units.

    Could you tell us more about your setup please?  What Sonos gear do you have?  What router>

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