frustrating & tempermental App

I have exactly the same problem, and feel the same way. I end up turning music off as so frustrating. Have rebooted the whole system and my wifi network several times and the problem comes back next time I listen. No response from Sonos either!!

The App is so frustrating. I used to enjoy using Sonos but now it’s so much of a lottery I use an old Bluetooth system that I used in the garden shed. Sonos should offer to buy back all products as their system has become a joke. It’s been a waste of a considerable amount of money. 

My system still works fine and I suspect the others on here are capable of working well too.  The new app launch has been an embarrassment and a disaster of Sonos and many users, but it is easy - and totally wrong - to think it is the cause of all issues.

It is actually virtually impossible for the app to cause the problems described by the contributors on this thread, as the app is just a remote control.  it is like blaming your TV remote for a bad picture.

Start by powering off your router and all Sonos, then power the router back up fully, then each Sonos device.

John B,

I have tried this approach several times, tried different routers/networks and rebooted every speaker multiple times. I don’t know if it is the App, or really care. But my Sonos Sustem is little more than a group of ornaments these days!!

Have you tried changing the router Wireless channel?

What Sonos devices do you have?  From which do you generally start your group?

Have you called Sonos Support?

Yes I have tried changing channel with no success.

 Have a soundbar, sub, boost, connect and 8 Ones. I generally start with the boost as it is connected with an Ethernet cable permanently.

no response from support other than the same suggestions that you have given

It may be useful to look at the Sonos network matrix.  Obtain the IP address of one of your Ones from About My System.  For illustration, assume that was 192.168.1.40.  Then in a browser window you would type http://192.168.1.40:1400/support/review.

Then click Network Matrix.  Any boxes shaded red?

If you want to post a screenshot I’ll take a look.  Many would advise you to hide the MAC addresses when you post.

PS You cannot group from Boost (as you cannot group a Boost) so not sure what you mean by that.

John B:

 Powering OFF / ON won’t help the fact that the app still gives out error messages when loading the queue then after a period of time completes the operation anyway.  It won’t help the fact that there is no queue management as there was in S2.  It won’t help the fact that the queue does not follow the music progress.  It won’t help the fact there is no local library album art shown in the queue etc.  these are the aggravations I don’t like about the app.  Yes I can access my local library.  Yes I can play streaming services.  But the process is ugly.

@MoPac . This thread is about speakers dropping from play and failing to group.  From long experience, I believe the solutions to these individual problems will lie in something to do with the network, or the interface between Sonos and the network.  These issues have nothing to do with the new app, in my view.

I didn’t claim to have any answer to the functional issues and limitations of the new app.  That is down to Sonos to fix.

John B:

 Was just responding to your statement “…Impossible for thie app to cause the problems described by the contributors to this thread …”.  To me that referred to more than speaker connection problems.  I’m with you in that I have no issues with speaker connections.  I just don’t want to give Sonos a pass on the rest of it.

 Not a frequent forum cruiser so maybe I’m misunderstanding.  Is a “thread” just this particular subject or does it refer to the entire Sonos Comunity postings?  Not fully up on terms.