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Nollind
Prominent Collaborator I
May 7, 2024

Feedback on Actual Usage of New Sonos App

  • May 7, 2024
  • 93 replies
  • 6430 views

Just installed the iPad version. Definitely do not like the app compared to the old one.

The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.

In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.

And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.

All said and done, this just makes me want to not use the app at all, unless there are substantial improvements made to it.

PS. I seem to be having occasional issues loading the app or returning to it, as everything in the app just pulses, as if it’s trying to reload the images / content. 

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    93 replies

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    TrainSmart
    Lyricist I
    June 27, 2024

    What have you done Sonos people!!? I use Sonos at two different sites, at home as well as in my studio. FOUR TIMES A DAY !!! I am having problems switching from one to the other. Once it is finally connected (this takes like four, five times logging in and out of the app) the controls are slugish/slow or not reacting at all.  Sometimes it takes up to 60 seconds before reacting on even just putting the volume down. Sometimes I have no control at all!! I work with clients and it can be very disturbing when volume needs to be put down and I can’t get that done. If I want to leave work or home I cannot put the system out. It simply does not react on the controls. And don’t start me about navigating through the app, find my music and switch from radio to playlist or back. Man!!  Either do something about this quick or bring back the old one. Use to be happy-user to very disappointed user.

     

    Duder
    Lyricist III
    July 16, 2024

    Sonos has completely abandoned their customers with the new app

      Itsumishi
      Trending Lyricist I
      July 17, 2024

      Hi @Nollind 

      The app is now on one page, rather than being spread across multiple tabs, which I personally found quite annoying. Of course, there are now other things to be annoyed by, but these will be addressed soon.

      Will they though? Because its been about 2 months and I’m still finding that about 30% of the albums on YouTube music will simply never load… albums that work absolutely fine natively in YT Music. Some of them I can even get to work on the Sonos system if I call them up using the Google Assistant through the speaker, I just can’t make them play through the Sonos app.

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