Favourites have disappeared

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Launched the app on my iphone this morning and all my favourites (radio stations from various sources) have all disappeared. Instead, is a handy “tip” explaining how to save favourites.

Has anyone else experienced this? How do I get my favourites back?

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Sotiris C.Answer

Sonos Staff

Hello @Porkpie, welcome back!

I am sorry to hear you are having an issue with your Sonos Favorites not showing in the Sonos App.

First let me ask you, does this occur with a different controller (smartphone/tablet) if you have one available?

Let’s try a few basic Sonos App troubleshooting steps:

On your iPhone, navigate to Settings → Privacy → Location Services and toggle Location Services ON
- Navigate to Settings → Sonos and Select Location → While Using the App.
Make sure that the Sonos App is on the latest version available. Uninstall the Sonos app, reboot your iOS device, then reinstall the Sonos app and reconnect to your Sonos system.
- You can also re-download from our official page Download the Sonos App. Don’t forget to tap Join Existing System when launching the Sonos App again.
Ensure your iOS device is connected to the same Wi-Fi network as your Sonos system.

If this didn’t help, you’re always welcome to get in touch with our Support Team for more in-depth troubleshooting - they have access to more tools and will be able to perform live troubleshooting with you.

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