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MarcusPos
Avid Contributor III
May 7, 2024 3:51 PM UTC
Answered

Favourited radio stations

Following the update I cannot get my preferred radio stations to play, even through the new search function.

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    Corry P
    Corry PAnswer
    Sonos Staff
    May 8, 2024 11:09 AM UTC

    Hi @MarcusPos 

    Just to let you know, it has been discovered that there is a TuneIn outage. Please keep an eye on our status page at https://status.sonos.com for updates. You need not contact technical support.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    5 replies

    Corry P
    Corry P
    Sonos Staff
    May 8, 2024 9:26 AM UTC

    Hi @MarcusPos 

    Thanks for your post!

    Sorry to hear of the issue your are having with the new app. Can you find the stations but they won’t play when selected, or are you unable to find the stations at all? If the latter, we are aware of this issue affecting favourited TuneIn stations which will be resolved in a future update, though there is no ETA as of yet. If the former, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    You may find that searching for the same stations on Sonos Radio will produce better results.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    MarcusPosAuthor
    Avid Contributor III
    May 8, 2024 9:35 AM UTC

    The former, I can find them on Sonos Radio or TuneIn but they will not play…

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    Pos
    Corry P
    Corry P
    Sonos Staff
    May 8, 2024 9:50 AM UTC

    Hi @MarcusPos 

    That does not sound like an app issue, to be honest. The speakers should be producing some error reports in their logs - please contact our technical support team for assistance.

    I hope they are able to help you.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Corry P
    Corry PAnswer
    Sonos Staff
    May 8, 2024 11:09 AM UTC

    Hi @MarcusPos 

    Just to let you know, it has been discovered that there is a TuneIn outage. Please keep an eye on our status page at https://status.sonos.com for updates. You need not contact technical support.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    CarineV
    Lyricist I
    Jul 26, 2024 9:14 AM UTC

    I cannot find my favorit radiostation on sonos

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