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Twmpathme
Contributor I
Jan 31, 2023 11:25 AM UTC
Answered

Fail to connect to controller

Si system. New W11 laptop. Controller says can’t connect to Sonos.  More options, connect to existing system. Finds system but press done and goes back to sorry etc. Tried everything including re-installing Sonos. Can you help please

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John BAnswer
Jan 31, 2023 11:56 AM UTC

In the Network and Internet Centre (assuming that still exists in W11?) is your network set to PRIVATE or PUBLIC?

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7 replies

John BAnswer
Jan 31, 2023 11:56 AM UTC

In the Network and Internet Centre (assuming that still exists in W11?) is your network set to PRIVATE or PUBLIC?

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TwmpathmeAuthor
Contributor I
Jan 31, 2023 12:29 PM UTC

Yes, it still exists, a bit modified.  A good tip. Changed to private and it works. Many thanks.

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    John B
    Jan 31, 2023 1:15 PM UTC

    Yes, it still exists, a bit modified.  A good tip. Changed to private and it works. Many thanks.

    I am glad it is sorted.  I have been caught out myself by updates to W10 that reset my network to Public from Private.

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      Rolleke
      Contributor I
      Feb 22, 2023 11:34 AM UTC

      I have the same problem to connect to Sonos on a W11 PC what is a company pc. I can’t switch to a private network due the admin setting by administrator. My network is a public one. What else can be the problem?

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      buzz
      buzz
      Grand Maestro
      Feb 22, 2023 4:33 PM UTC

      You could install a “Travel Router”. These are designed for similar situations where hotel guests need more network support than a single device accessing the Internet. (for example a wireless printer).

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        Rolleke
        Contributor I
        Feb 23, 2023 9:24 AM UTC

        I would suggest that SONOS finds a solution while it works perfect under W10. I will not invest in more Router devices only to have a connection with my PC to SONOS. 

         

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        controlav
        controlav
        Lead Maestro
        Feb 23, 2023 1:30 PM UTC

        I would suggest that SONOS finds a solution while it works perfect under W10. I will not invest in more Router devices only to have a connection with my PC to SONOS. 

         

        There is nothing for Sonos to solve here (except maybe a better error message saying “switch your network to private”, like my Windows app does). Sonos requires that your local network allows data to pass freely between devices.

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